Connect with customers through SMS/MMS business messaging
Business text messaging, through SMS and MMS, enables organisations to connect with customers and engage in real-time, two-way communication. Using SMS/MMS text messaging solutions enhances customer interactions, simplifies internal communications, and broadens outreach with an impressive 98% open rate.
Why use SMS/MMS for business?
Scale-up customer-facing interactions and internal communications using Click4Assistance’s SMS/MMS text messaging functionality. Integrate SMS/MMS into your business to power effective marketing campaigns, nurture leads, support customers, streamline hiring, and optimise internal coordination.
Key benefits of our SMS/MMS text messaging integration solutions
Click4Assistance SMS/MMS solutions can help you build meaningful connections and boost your business’s communication efficiency.
Customer engagement
Send targeted marketing messages and promotional content, reaching customers on a channel they are highly likely to open.
Sales process support
Keep leads engaged and informed, accelerating the path from prospect to customer.
Customer service
Provide timely updates, answer enquiries, and deliver support directly through SMS/MMS, where your customers already spend their time.
Internal communications
Facilitate team updates and reminders, enhancing department productivity and connection.
Customer service
Provide timely updates, answer enquiries, and deliver support directly through SMS/MMS, where your customers already spend their time.
Get inspired! See how various industries use SMS/MMS for business success
Organisations of all sizes can unlock significant opportunities with SMS and MMS text messaging – a highly cost-effective communication channel that reaches millions of users daily. The extensive reach and affordability of SMS/MMS make it an ideal choice for businesses looking to connect with audiences on a large scale. See the potential for different industries below:
Travel
Deliver real-time updates on bookings, flight changes, and travel alerts, as well as sending personal offers and reminders.
Healthcare
Send appointment reminders, communicate important updates, provide health tips and surgery advice.
Local authorities
Deliver urgent alerts (weather warnings or public safety), notify residents about service changes, event reminders.
Trusted by 1000's of companies
SMS / MMS integration with Click4Assistance
With 20 years of experience in live chat communication in the UK, Click4Assistance has made an art out of integrating multiple communication channels into its platform, including SMS/MMS text messaging.
Our SMS/MMS text messaging integration enables smooth communication workflows, including the following functionalities:
Here is some additional functionality
Automatic routing
Route enquiries to the appropriate departments instantly.
Chat management
Categorise chats, add internal notes, and reference messages for easy tracking.
Quick responses
Use predefined answers to save time and streamline agent responses.
Media sharing
Send and receive images, videos, and documents with ease.
Read receipts
Confirm when messages have been read.
SMS templates to make life easy
To easily send text messages, multiple pre-defined templates can be created which can be used and sent with just one-click. Give it a try!
Broadcast SMS campaigns instantly or schedule them for the perfect moment
Upload your contact lists, select a message template, and broadcast SMS alerts, promotions, or notifications to thousands of recipients in seconds, all from one secure platform.
Reach customers directly on their mobile phones with reliable SMS messaging. Our platform allows marketing teams and enterprise organisations to send targeted personalised broadcasts, automate campaigns, and manage communication at scale with full delivery visibility.
Example of SMS messages used by marketing and communication teams.
Marketing promotions and offers
Quick Reply Message
Call to Action Message
Send SMS campaigns in just a few simple steps
1. Create your audience
Create multiple audiences by uploading your contact list or simply copy & pasting.
Include details such as name, account number, dynamic URLs to personalise each message.
2. Create your campaign
Select a message template, choose when you want your SMS broadcast to be sent, and schedule your campaign for instant or timed delivery.
Use AI Automation or human agents to respond
Respond
Use AI or human agents to manage responses to your WhatsApp broadcasts.
Monitor
Track messages sent, delivered, failed and read in real time.
As easy as 1-2-3: how to implement SMS integration
Whether you are a new or existing Click4Assistance customer, there’s just a few simple steps to get started.
For new customers, create a C4A Account (we offer a 21 day no obligation trial)
Start trial
Our first-class UK support team will contact you regarding your new/existing SMS number, business name and logo to get you onboarded.
We will confirm your SMS number is active, and your agents can start communicating using SMS within your Click4Assistance dashboard.
Get in touch today to explore how Click4Assistance SMS/MMS solutions can help you build meaningful connections and boost your business’s communication.
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