Live Chat
& Web Chat Software
Designed for organisations of all types and sizes
Over the past 20 years, we’ve refined our technology by listening to customers and acting on their feedback to deliver a solution that truly meets organisational needs.
Let's take a look . . .
Customisable and brandable like no other chat window
The Click4Assistance web chat software offers complete customisation, branding, and configurability, giving your business full control over how chat buttons and windows are displayed to visitors and customers on your website - no matter your industry.
Browse the chat windows?Based on client feedback, our unique dashboard equips both agents and management with the tools and insights they need. Packed with features to enhance productivity, it enables seamless handling of inbound chats while providing real-time access to key metrics.
Find out moreWith over 60 customisable reports delivered directly to your inbox, you can easily monitor and optimise your live chat performance. The software offers flexibility and configuration options to meet the unique needs of your business, ensuring it aligns with your specific requirements.
Find out moreWe understand live chat for organisations of all sizes
Setting up live chat
With over 20 years of live chat implementation experience, we understand the varied requirements of UK SMEs and large enterprises. Click4Assistance offers the simplicity SMEs need for quick deployment, and the complex operational, compliance, and security demands of enterprise size companies.Visitors can smoothly escalate to a real person whenever needed, ensuring a perfect blend of automated and human support.
SMEsGet started instantly
Getting up and running is quick and easy! Simply add a small script (or tag) to your website, like adding Google Analytics. Our solution is compatible with Google Tag Manager.
We also offer plugins for popular platforms like WordPress, Joomla, Magento, and OpenCart.
How do I get started
1) Sign up for our free trial 2) Add the script/tag to your website 3) Login to the software and start handling chats!We are committed to ensuring your live chat or chatbot implementation surpasses your expectations.
EnterpriseCase studies & industry examples
Discover how other organisations have used the power of live chat to achieve their goals. We can share real-world case studies and examples that are specifically tailored to your industry.
Tailored demos for stakeholders
With over 20 years of experience across diverse markets, we offer personalised demos for stakeholders, providing insights on best practices, implementation strategies, and potential pitfalls to avoid.
Compliance and security
As a GDPR-compliant, ISO27001:2022 accredited data processor, we prioritise data security. Our team are equipped to meet your compliance and security requirements, ensuring a robust and secure live chat experience that ticks all the boxes.
Our UK-based support and account management team are dedicated to guiding you through a successful live chat implementation and helping you achieve your goals
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Providing Chat Solutions since 2004
Offering a resilient & reliable service to all our customers
Your data resides in & will never leave the UK
We can be reached via Chat, Phone & Email
Focussed on needs of UK industries and organisations
Click4Assistance: beyond basic live chat
Live chat is usually text-based, but your requirements shouldn’t be limited. The Click4Assistance solution can scale with your company by integrating Video Chat, Meeting Rooms and communication channels such as WhatsApp, Facebook Messenger and SMS.
Omni Channel
Communication channels include WhatsApp, Facebook Messenger and SMS.
Meeting Rooms
Allow prospects, customers and staff to participate in a fully monitored chat session.
Video Chat
Engage with video and voice, similar to Teams but without the need to install software.
Find out more
Our experts can offer advice and consultation. Book a free, no obligation online demonstration, providing a personalised walkthrough of the web chat software.
Brilliant service!
Been dealing with Jill for years who's been brilliant. Always on hand to answer my insane queries and always happy to hear our latest ideas for improvements. Scott, who has taken over from Jill, is very much cut from the same cloth and incredibly knowledgeable and helpful! Thanks to all as always.
Vela Levy
Awesome product with top A* support and advice
Awesome product with top A* support and advice. Does exactly what you require a live chat service to do + more. Costing is also very competitive and adaptable to suit your business needs. Very easy to set up and customise, as a customer you are in control especially with admin side of things. Reports are great too; you can see the value chat is having assisting customers online and keeping them there. Can’t fault the product and 5 Star service that goes with it.
Mark Adams
Discover more about live chat software
Dive into the details
Your visitors' chat window
That your visitor sees and uses on your websites / platforms
Find out more
Reports & flexibility
How management can monitor the success of your live chat implementation
Find out more