LIVE CHAT

Text based communication channel that instantly connects your online chat visitors to a representative in real time.

PROACTIVE REACTIVE

A proactive web chat appears on your website after a time set by you, proactively encouraging the visitor to start a chat.

Web Chat Software can be used in a range of industries

	BUTTONS		PRECHAT		CHAT		SURVEYS

	INVITE		CHAT		SURVEYS

Consumers prefer live chat software communications over phone and email, adding it to your website increases customer engagement and satisfaction. The online chat tool is suitable for any organisation including contact centre environments; to ensure a successful implementation our experienced experts will advise you every step of the way.

VISITOR INTERFACE

Maintain your brand with full control over the look and feel of your live chat channel. Choose from a range of templates or upload your own designs, defining what the visitor will see when your online chat is both available and unavailable. Select whether your organisation collects contact details or present an unavailable message with the web chat'soffline window or hide the button altogether. The visitor aspects of ‘Experiences’ are 100% customisable allowing your company to configure the chat system to seamlessly fit your company’s requirements.

ROUTING

Immediately direct enquiries to the right department using automatic live chat routing from the relevant page or allow visitors to make a selection on the prechat form. The intelligent chat distribution system (CDS) can automatically allocate web chats to operators or they can manually take the enquiries and manage their own workload. Enable queuing to ensure the visitor continues to receive automated messages, including their position in the queue, until connected to an agent.

Live Chat Software increases productivity and efficiency as multiple chats be can handled at the same time

SAVE TIME

Live chat software increases productivity and efficiency as agents can handle multiple enquiries simultaneously. Use automatic navigation to remotely open the relevant webpage on the visitors’ browser and/or transfer files during the online chat reducing the time spent emailing documentation and allowing the enquiry to be answered in one session.

Live Chat Features and Benefits include ghost test, predefined responses, cobrowse and file transfer

IMPROVE RESPONSES

Operator response rates improve with the ability to see what the visitor is typing in real time using the ghost text functionality. This allows them to prepare how they will respond; in conjunction with access to a library of predefined replies including suggested ‘AI’ chatbot assistance. Seeing exactly what the visitor is viewing with co-browse allows your live chat representatives to provide more accurate replies, as they can assist in the completion of online forms or advise according to the specific page.

Web Chat Features and Benefits include presenting the operators photo, voice to text ability to print or email the transcript

Multiple Features which are included in Web Chat Software including visitor queuing, categorising of chats and reviewing previous conversations

Information regarding Click4Assistance Live Chat software

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NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

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