Experiences Dashboard Reporting Integration Live Chat Messaging ChatBot AI Visitor Activity Click2Call smartContact Promotions Video Chat Meeting Rooms


Text based communication channel that instantly connects your online chat visitors to a representative in real time.


A proactive web chat appears on your website after a time set by you, proactively encouraging the visitor to start a chat.

Web Chat Software can be used in a range of industries

Consumers prefer live chat software communications over phone and email, adding it to your website increases customer engagement and satisfaction. The online chat tool is suitable for any organisation including contact centre environments; to ensure a successful implementation our experienced experts will advise you every step of the way.
Brand and Customise Chat Windows based around your own requirements gives professional look and feel


Maintain your brand with full control over the look and feel of your live chat channel. Choose from a range of templates or upload your own designs, defining what the visitor will see when your online chat is both available and unavailable. Select whether your organisation collects contact details or present an unavailable message with the web chat'soffline window or hide the button altogether. The visitor aspects of ‘Experiences’ are 100% customisable allowing your company to configure the chat system to seamlessly fit your company’s requirements.

Live Chat Routing enables different departments within your organisation to deal with the relevant customer enquiries


Immediately direct enquiries to the right department using automatic live chat routing from the relevant page or allow visitors to make a selection on the prechat form. The intelligent chat distribution system (CDS) can automatically allocate web chats to operators or they can manually take the enquiries and manage their own workload. Enable queuing to ensure the visitor continues to receive automated messages, including their position in the queue, until connected to an agent.

Web Chat Routing to different departments in your company ensures the website visitor is dealing with the right person
Live Chat Software increases productivity and efficiency as multiple chats be can handled at the same time


Live chat software increases productivity and efficiency as agents can handle multiple enquiries simultaneously. Use automatic navigation to remotely open the relevant webpage on the visitors’ browser and/or transfer files during the online chat reducing the time spent emailing documentation and allowing the enquiry to be answered in one session.

Live Chat Features and Benefits include ghost test, predefined responses, cobrowse and file transfer


Operator response rates improve with the ability to see what the visitor is typing in real time using the ghost text functionality. This allows them to prepare how they will respond; in conjunction with access to a library of predefined replies including suggested ‘AI’ chatbot assistance. Seeing exactly what the visitor is viewing with co-browse allows your live chat representatives to provide more accurate replies, as they can assist in the completion of online forms or advise according to the specific page.

Web Chat Features and Benefits include presenting the operators photo, voice to text ability to print or email the transcript
Multiple Features which are included in Web Chat Software including visitor queuing, categorising of chats and reviewing previous conversations


Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
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Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


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