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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

WHAT IS AN EXPERIENCE?

This flexible solution allows you to define your visitors’ ‘Experience’ when interacting with your organisation.

From the look and feel of the buttons and windows through to the data captured at various stages of the journey, multiple Experiences ensure each step of the visitor journey is appropriately presented based on where they are within the website.

PROACTIVE REACTIVE

Proactively engage with visitors based on rules you define, or manually push invitations while they browse your site.

	BUTTONS		PRECHAT		CHAT		SURVEYS

	INVITE		CHAT		SURVEYS

CUSTOMISATION

Ensuring your brand is maintained within your buttons and windows doesn’t only look good, it also provides your visitors with confidence that they are contacting your team of experts.

Whether you use a reactive button or proactively invite your visitor to engage, choose from a selection of embedded or pop-up window templates suitable for desktop and mobile implementations. Tweak the design using our simple customisation tool or access the HTML and CSS to create your own designs. Use your colours and logo, include an operator photo or show promotional and marketing information, gather different information on various pages, and ask your own questions on your survey. When your software is fully customisable, you have complete freedom of design.

DIRECTING ENQUIRIES

Route enquiries to the right person immediately, using automatic routing based on the page viewed or allow visitors to select who they wish to speak with directly from the pre chat form. When agents are not available, hide the button or present a call back option, the choice is yours.

Routing of enquiries to different departments in your business can be achieved by configuring the live chat software

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Messaging

ChatBot AI

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.