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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

SMARTCONTACT

The world is your oyster with smartContact. Gather visitor details using customisable contact forms. Call-back, demo request or sign up are just a few suggestions.

Customisable Contact Forms allow data gathering for a range of business requirements

Once Customer Information is collected its emails immediately to an operator to follow up

Customisable Contact Forms can be used for any type of business need

EASY TO IMPLEMENT

Adding a small piece of HTML script to your website allows you to present a reactive button or proactive invitation that enables your visitors to contact you. All customisation and configuration is done within the software so no further changes to the website are required.

VERSATILE DATA CAPTURE

How would you like your contact buttons to look? What information would you like to gather?

Use single buttons to launch specific windows or combine you requirements within one form, even proactively invite your visitors to leave their contact details, the choice is yours.

Allow website visitors to Book Appointments using customisable contact forms

BOOKINGS

Book Appointments with the Click4Assistance Web Chat software

Easily book timed appointments by integrating drop down options and date/time selector on the data capture form.

SIGN-UP

Naturally build up your mailing list by automatically presenting a sign-up form on your blog page.

SIGN-UP

Naturally build up your mailing list by automatically presenting a sign-up form on your blog page.

Allow customers to request information by designing a call back form based on your business needs

REQUESTS

Request information from customers using our live chat software Click4Assistance

Promote your latest product / service brochure and gather the information you require to follow up the prospect.

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Messaging

ChatBot AI

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.