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Software

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

CLICK2CALL

Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.

Click to Call enables your visitor to enter their phone number in a customisable form

Your operators are alerted to the incoming Click2Call request and accept

Both the visitor and operator are connected through the normal landline or mobile phone network free of charge

Simple Setup

Adding Click2Call to your website is just a matter of adding a small piece of script

Add Call Credit

Top up your account with call credit to start using Click2Call.

Present Click2Call

Display a reactive button and /or proactive invite on your website.

Instantly Connect

Your visitor enters their phone number for instant connection to a representative.

Adding Click2Call can be done in the same way you add web chat software just add a small piece of script

MORE CONNECTIONS

Click2Call enables all visitors to request a free call regardless of their location. This mitigates any expensive charges for international calls, therefore improving customer engagement for organisations that operate globally. This is particularly useful for universities to communicate with potential international students.

Many consumers will use a mobile phone in place of a landline to make phone calls. Some organisations such as insurance companies will find that their customers will try other contact methods before resorting to calling due to the costs they can incur on their mobile phone bill. Click2Call allows them to easily make contact without any charges.

Calls for website visitors are free with Click2Call great for international callers

CALL RATES

Click2Call provides your organisation with lower call rates per the leg of a call; here are some examples of our rates...

Click2Call costs are shown for UK based landlines

Both you and the visitor are using UK landlines, 1.7p + 1.7p = 3.4p / minute

Costs to use Click to Call are shown for China based landlines

You use a UK landline, the visitor uses a China landline or mobile 1.7p + 2.7p = 4.4p / minute

Prices to use Click 2 Call are shown for a UK landline to a US landline

You use a UK landline, the visitor uses a US landline 1.7p + 1.7p = 3.4p / minute

SAVE TIME

There is nothing more frustrating for a customer than to wait in a queue or have to navigate an automatic menu in order to call a company with a quick question. The Click2Call functionality allows them to request a call and be instantly connected with an available operator.

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Messaging

ChatBot AI

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.