PRICING FOR OUR LIVE CHAT SOLUTION
A package to suit every type of business and budget!
Fully Transparent Prices, No Set-up Fees or Hidden Costs, No Lenghty Contacts.
Annual - Prices quoted are the monthly equivalent when on an annual agreements and attracts a 10% discount.
STANDARD
For smaller organisations
£ 19 95 /mo
Cost-effective chat and call functionality, providing both reactive and proactive communication channels.
PROFESSIONAL
Our most POPULAR package
£ 29 95 /mo
For the life of subscription
A comprehensive range of communication tools and experiences to increase engagement on your website.
ENTERPRISE
For larger organisations
CONTACT US
A tailored-made package to suit your exact requirements. Includes advanced reporting, security and third party integration.
COMPARISON
Use our comparison table below to help you choose the package theat suits your needs.
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Fully customisable reactive and proactive Chat experiences can be created to enhance your visitor journey. Additional experiences can be added to your package for full flexibility.
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Make eye contact with visitors with one or two way video and voice feeds.
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Create reactive and proactive smartContact experiences to ensure you optimise contact with visitors on your website. Additional experiences can be added to your package for full flexibility.
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For instant connection over the normal phone networks, create fully customisable reactive and proactive Click2Call experiences. Additional experiences can be added to your package for full flexibility.
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Create virtual meeting rooms to converse with multiple participants at once.
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Proactively present important messages and promotional material to your visitors. When accepted the visitor will be redirected to the relevant page.
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Yes that means you can have as many chats as you like at no additional charge! You can even handle multiple chats at the same time with no restrictions.
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All chats are SHA 256-bit SSL encrypted and your data is fully hosted on our DPA & PCI compliant database within one of the most secure datacentres within the UK.
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All accounts are provided with a dedicated account manager for a single point of contact when you have questions. UK based, we are at the end of the phone when you need us.
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Monitor all visitors on your site in real time with full analytics such as location, IP etc.
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Whether you choose a pop up or embedded chat window, with live chat on your website all visitor facing aspects of the solution can be customised to ensure it fits your website seamlessly.
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Transfer order forms, information sheets or images to your visitor directly while in chat.
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Categorise your crucial pages to transform your website activity information and instantly identify important visitors as they browse your webpages.
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Customise your outgoing emails to fit your organisation branding, Enterprise customers can send from an internal email address.
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Track onsite conversion and credit agents who have communicated with the converting visitor.
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Integrate with Google Analytics, Social Media platforms or CRM systems for a complete visitor profile. You can even extract data using our APIs.
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The solution can suggest possible responses to your visitors’ questions before they have been sent!
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From basic chat volume summaries through to in depth agent productivity and audit reporting, all management information is at your fingertips.
FAQS
If you are not sure about the level of functionality you require, you can trial the full version for free or speak to a Click4Assistance account manager for help or advice. For general guidance, the professional package suits business websites with up to 150,000 page impressions a month.
Subscription is based on a 30 day rolling agreement, with just 30 days’ notice of cancellation required. We also offer an annual subscription which attracts a 10% discount when paid in advance.
No, it’s free to download the software, add live chat on your website and we will even customise the chat window for you at no charge if you subscribe for the annual agreement.
The licences work on a concurrent basis - that means you can set up as many user profiles as required, and download multiple instances of the software, you only need to purchase licences for the amount of users that will be logged in at the same time.
Full support is included with your subscription - your dedicated UK-based account manager will handle any enquiries you may have and ensure you receive top-rate customer service.
Remember: During the free trial our staff are always happy to help if you have any questions.
Subscription payments are made via direct debit; this reduces administration, and ensures you remain in full control. You will receive a VAT invoice for your records.
Remember: With our free trial you there is no need to enter credit card or bank details, click here and start your trial today.
NOT READY TO GO LIVE JUST YET?
No problem, the software contains a testing platform, enabling you to experience the full range of functions available without any changes to your website!