Transform customer connections with WhatsApp for Business
In today’s competitive market, using WhatsApp for Business is essential to stand out. Over five million businesses – from small startups to large enterprises – use WhatsApp Business, and more than 1.5 billion users globally engage with businesses through WhatsApp Business API.
Customers prefer WhatsApp for its ease and convenience, with 65% of users agreeing that it helps build and nurture personal connections between brands and consumers.
Get inspired! See how different industries maximise WhatsApp for Business
Organisations of all sizes can benefit from WhatsApp’s vast user base and cost-effective communication channel. Here are just a few examples of how different industries are successfully using WhatsApp:
Education
Engaging with students, answering enquiries about courses, offering accommodation support.
Finance
Manage account enquiries, provide real-time updates on financial transactions, deliver tailored advice.
Entertainment
Promote events, manage ticket sales, give venue advice (parking, transport), share event times.
Trusted by 1000's of companies
Effortless WhatsApp integration with Click4Assistance
With 20 years of experience in live chat communication in the UK, Click4Assistance integrates multiple communication channels into a single platform, including WhatsApp, Facebook Messenger, and SMS text messaging. Our solution is designed to streamline inbound communication, allowing agents to manage all interactions efficiently.
Key features of Click4Assistance’s WhatsApp integration
Automatically route enquiries to the appropriate department
Categorise chats, add internal notes and track references
Use pre-set answers to speed up response times
Share images, videos and documents seamlessly
Track message status with read receipts
Display your business name and logo on users’ devices for brand consistency
Remain compliant: Use WhatsApp pre-approved templates
In line with WhatsApp policies, templates are required to initiate conversations about marketing, utility, and authentication. Unlike free-form messages, template messages are the only type of message that can be sent to customers who have yet to message you or who have not messaged you in the last 24 hours. Click4Assistance allows you to create your own message templates and submit them for approval in a few simple steps.
Four template types are available
Simple text message
A basic text message template that can be sent via WhatsApp, SMS, and MMS.
Media Message
Send text with media like images, videos, documents, or audio via WhatsApp and MMS.
Quick Reply Message
Offer customisable quick reply buttons for customer interactions, available on WhatsApp and MMS.
Call to Action Message
Include a button linking to a website or a “Call Me” option, allowing instant engagement through WhatsApp and MMS.
Simple text message
A basic text message template that can be sent via WhatsApp, SMS, and MMS.
Media Message
Send text with media like images, videos, documents, or audio via WhatsApp and MMS.
Quick Reply Message
Offer customisable quick reply buttons for customer interactions, available on WhatsApp and MMS.
Call to Action Message
Include a button linking to a website or a “Call Me” option, allowing instant engagement through WhatsApp and MMS.
Broadcast WhatsApp campaigns instantly or schedule them for the perfect moment
Upload your contact lists, select a message template, and broadcast WhatsApp alerts, promotions, or notifications to thousands of recipients in seconds, all from one secure platform.
Reach customers directly on their mobile phones with reliable WhatsApp messaging. Our platform allows marketing teams and enterprise organisations to send targeted personalised broadcasts, automate campaigns, and manage communication at scale with full delivery visibility.
Example of WhatsApp messages used by marketing and communication teams.
Marketing promotions and offers
Quick Reply Message
Call to Action Message
Send WhatsApp campaigns in just a few simple steps
1. Create your audience
Create multiple audiences by uploading your contact list or simply copy & pasting.
Include details such as name, account number, dynamic URLs to personalise each message.
2. Create your campaign
Select a message template, choose when you want your WhatsApp broadcast to be sent, and schedule your campaign for instant or timed delivery.
Use AI Automation or human agents to respond
Respond
Use AI or human agents to manage responses to your WhatsApp broadcasts.
Monitor
Track messages sent, delivered, failed and read in real time.
As easy as 1-2-3: how to implement WhatsApp integration
Getting started with Click4Assistance’s WhatsApp integration is easy for both new and existing customers:
For new customers, create a C4A Account (we offer a 21 day no obligation trial)
Start trial
Our dedicated UK support team will assist with onboarding and confirm your WhatsApp number, business name, and logo.
Once we’ve confirmed your WhatsApp number is active, you can use WhatsApp directly within your Click4Assistance dashboard to enhance your customer communication.
Start making impactful connections with Click4Assistance’s WhatsApp for Business integration – a powerful, versatile solution for streamlining and enhancing customer interactions.
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