OUR STORY SO FAR

2006

2010

2014

2018

Humble Beginnings

As websites became more than a shop front, an Essex developer with a vision wanted to ensure businesses could offer a personal service and improve online communication. By 2006, the first version of Click4Assistance Live Chat Software was released and quickly adopted by forward thinking companies. Take a look at our blog pages for 10+ year anniversary celebrations with our loyal customers.

Web Chat Experts

EXPERTS IN THE FIELDS, SHARING OUR KNOWLEDGE

Our experienced team have gained a wealth of knowledge over the past decade. This includes how organisations from all industries can successfully implement live chat software, to increase customer satisfaction and improve their online business operations.

Recognised for our expertise, our team have been invited to key note speaker events across the UK. We regularly publish our knowledge every week keeping you up to date with the latest news and trends.

Live Chat Experts
UK Based Web Chat Staff

OUR FRIENDLY STAFF ARE HERE TO HELP

Product support and customer service set us apart from other providers. Our developers and support team are based right here in the UK, alongside dedicated account managers which means you can talk to us when you need to. We speak your language, work in your time zone and understand your needs.

WORKING IN PARTNERSHIP

FACEBOOK

Visitors can start a chat using their Facebook login and advisors can respond to Messenger enquiries directly from the Click4Assistance application.

Web Chat Integration with Facebook
Live Chat Integration with Facebook
Web Chat Integration with Google
Live Chat Integration with Google

GOOGLE

Full integration with Google Analytics enables ‘Event’ logging, enabling direct recording of live chat goals within your GA reporting for comparison and analysis.

CAPITA

As a trusted partner, the business process management company encourages their public sector clients to use Click4Assistance when procuring live chat.

Web Chat Integration with Capita
Live Chat Integration with Capita
Web Chat Integration with Microsoft
Live Chat Integration with Microsoft

MICROSOFT

Building our platforms on trusted and proven Microsoft technologies, provides a secure and flexible infrastructure on which to base our entire operations.

5 STAR TRUSTPILOT REVIEWS

Best Live Chat Software Click4Assistance UK

“I extensively reviewed the market when I looked at providing web chat for our UK website. Most companies were based in the US though I have always preferred to deal with a UK company when possible.”

Dean Medley

CRUISE AND MARITIME

Best Web Chat Software Click4Assistance UK

SUPPORTING APPRENTICESHIPS

Since 2013 we have been supporting the apprenticeship scheme, helping young people to gain work experience whilst working towards achieving nationally recognised qualifications. High rates of our apprentices have successfully completed their courses, with many of them continuing in a permanent role within Click4Assistance.

EQUAL OPPORTUNITY EMPLOYER

Click4Assistance is committed to creating a diverse environment and proudly supports Equal Opportunities in the workplace. We don’t give a hoot about race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, disability or age; if you are great at what you do, we want to work with you.

WOULD YOU LIKE TO WORK WITH US?

Click4Assistance employs talented people who like to make a difference. People who are the best at what they do, and are always striving to improve. So if you would like to work in a relaxed, fun, professional environment, where personal development is supported and encouraged, get in touch!

UK DEVELOPED SOFTWARE

Developed in Essex, hosted in London and used by customers nationwide, Experiences by Click4Assistance continues to be enhanced with additional features based on our extensive knowledge and customer feedback.
FIND OUT MORE

UK ACCOUNT MANAGERS AND TECH SUPPORT

Our account managers, support and development teams are based in the UK, so when you call us, you can rest assured that you’re speaking with your own dedicated account manager with direct access to all resources available.
FIND OUT MORE

FULLY COMPLIANT UK SECURITY

Security, compliance and data integrity is a top priority. Our servers are located within a UK based data centre, with encryption in transit and at rest, the solution is compliant with GDPR and conforms to the latest EU cookie law.
FIND OUT MORE