Developed in Essex, hosted in London and used by customers nationwide, Experiences by Click4Assistance continues to be enhanced with additional features based on our extensive knowledge and customer feedback.


Our account managers, support and development teams are based in the UK, so when you call us, you can rest assured that you’re speaking with your own dedicated account manager with direct access to all resources available.


Security, compliance and data integrity is a top priority. Our servers are located within a UK based data centre, with encryption in transit and at rest, the solution is compliant with GDPR and conforms to the latest EU cookie law.






Humble Beginnings

As websites became more than a shop front, an Essex developer with a vision wanted to ensure businesses could offer a personal service and improve online communication. By 2006, the first version of Click4Assistance Live Chat Software was released and quickly adopted by forward thinking companies. Take a look at our blog pages for 10+ year anniversary celebrations with our loyal customers.

Click4Assistance are the Web Chat Experts in the UK


Our experienced team have gained a wealth of knowledge over the past decade. This includes how organisations from all industries can successfully implement live chat software, to increase customer satisfaction and improve their online business operations.

Recognised for our expertise, our team have been invited to key note speaker events across the UK. We regularly publish our knowledge every week keeping you up to date with the latest news and trends.

Live Chat Experts providing a wealth of information to UK businesses
UK Based Web Chat Staff offering support and UK data storage


Product support and customer service set us apart from other providers. Our developers and support team are based right here in the UK, alongside dedicated account managers which means you can talk to us when you need to. We speak your language, work in your time zone and understand your needs.



Visitors can start a chat using their Facebook login and advisors can respond to Messenger enquiries directly from the Click4Assistance application.

Web Chat Integration with Facebook Messenger platform using APIs
Live Chat Integration with Facebook platform using APIs
Web Chat Integration with Google Analytics allows you know understand your visitors
Live Chat Integration with Google Analytics help you understand how visitors are acquired


Full integration with Google Analytics enables ‘Event’ logging, enabling direct recording of live chat goals within your GA reporting for comparison and analysis.


As a trusted partner, the business process management company encourages their public sector clients to use Click4Assistance when procuring live chat.

Web Chat Integration with Capitas array of business solutions
Live Chat Website Implementation with Capita enables 3rd party systems to talk with each other
Web Chat Integration with Microsoft CRM allows chat to be easily stored and recalled
Live Chat Integration with Microsoft using a feature rich set of APIs


Building our platforms on trusted and proven Microsoft technologies, provides a secure and flexible infrastructure on which to base our entire operations.


Best Live Chat Software Click4Assistance UK offers a range of communication tools

“I extensively reviewed the market when I looked at providing web chat for our UK website. Most companies were based in the US though I have always preferred to deal with a UK company when possible.”

Dean Medley


Best Web Chat Software Click4Assistance UK offers a experience for your visitors


Since 2013 we have been supporting the apprenticeship scheme, helping young people to gain work experience whilst working towards achieving nationally recognised qualifications. High rates of our apprentices have successfully completed their courses, with many of them continuing in a permanent role within Click4Assistance.


Click4Assistance is committed to creating a diverse environment and proudly supports Equal Opportunities in the workplace. We don’t give a hoot about race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, disability or age; if you are great at what you do, we want to work with you.


Click4Assistance employs talented people who like to make a difference. People who are the best at what they do, and are always striving to improve. So if you would like to work in a relaxed, fun, professional environment, where personal development is supported and encouraged, get in touch!

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
Auto Trader - chatbot for website Call Centre - conversational marketing Corporate - create chatbot Education - chatbot software Finance - build a chatbot Healthcare - conversational ui Housing - chat for website Local Authorities - saas live chat Public Sector - live chat for website Retail - online chat for website SME - instant message for business Travel - live chat software for website

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.