As websites became more than a shop front, an Essex developer with a vision wanted to ensure businesses could offer a personal service and improve online communication. By 2006, the first version of Click4Assistance Live Chat Software was released and quickly adopted by forward thinking companies. Take a look at our blog pages for 10+ year anniversary celebrations with our loyal customers.
Our experienced team have gained a wealth of knowledge over the past decade. This includes how organisations from all industries can successfully implement live chat software, to increase customer satisfaction and improve their online business operations.
Recognised for our expertise, our team have been invited to key note speaker events across the UK. We regularly publish our knowledge every week keeping you up to date with the latest news and trends.
Product support and customer service set us apart from other providers. Our developers and support team are based right here in the UK, alongside dedicated account managers which means you can talk to us when you need to. We speak your language, work in your time zone and understand your needs.
Visitors can start a chat using their Facebook login and advisors can respond to Messenger enquiries directly from the Click4Assistance application.
Full integration with Google Analytics enables ‘Event’ logging, enabling direct recording of live chat goals within your GA reporting for comparison and analysis.
As a trusted partner, the business process management company encourages their public sector clients to use Click4Assistance when procuring live chat.
Building our platforms on trusted and proven Microsoft technologies, provides a secure and flexible infrastructure on which to base our entire operations.
“I extensively reviewed the market when I looked at providing web chat for our UK website. Most companies were based in the US though I have always preferred to deal with a UK company when possible.”
CRUISE AND MARITIME
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.
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