Dedicated servers hosted in London within the UK’s largest data centre, conform to ISO 9001 and 27001 standards. Equinix is monitored 24/7 by a permanently manned security presence, where access is restricted by bio metric checks and controlled physical barriers.


Security policies are constantly monitored, reviewed and updated, with regularly staff training, CRB checks, and strictly controlled physical and remote access along with Business Continuity (BCP) and Disaster Recovery (DR) plans.


All data is processed and stored within the UK, using the latest security algorithms. Individuals rights, data protection by design and by default along with consent and all other GDPR concepts and principles are addressed.


From login policies for forced password strength and expiry, password lockout, IP/Time lockdown and AD integration to user privileges and permissions, all aspects of access can be controlled by your organisation. Full visibility of actions within the software can be achieved with comprehensive audit reporting.

Security for Live Chat and Web Chat is upheld using latest data encryption algorithms


Identifiable information including the full chat transcript is encrypted at rest and uses SHA256 in transit, ensuring the highest levels of protection.


“Great product and great support service. We have found working with Click4Assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast. We ran a pilot and have made several changes since we launched and the team at Click4Assistance have been on hand to help us when we needed it.”

Tracy Cox

London Borough of Waltham Forest