INFRASTRUCTURE

Being a fully hosted live chat solution, we take care of everything including security, encrypted backups and 24/7 monitoring. Our systems have achieved 100% uptime since 2015, exceeding our 99.5% guarantee.


Serving financial clients regulated by the FCA, together with public organisations such as the NHS and police forces, we ensure your data security is our top priority.

Where and How Is Your Data Stored?

Our systems are located in London UK within Equinix flagship data-centre. With Click4Assistance your data will only ever reside within the UK in full compliance with GDPR and DPA.

Data is encrypted in transit using TLS 256bit SHA2 algorithms, passwords and any personally identifiable data including the chat transactions are encrypted at rest using the latest AES256 (Advanced Encryption Standard).

The Data Centre

Equinix (formally Telecity) are a global leader in co-location and connectivity, thier accreditations include ISO9001, ISO27001, ISO14001, ISO22301, ISO50001,SOC2 Type 2, PCI DSS.

Live Chat system are only accessed by Restricted Retina Scan Access Comprehensive Power Backup ensures the chat solution is full resilient Resilient Internet Connectivity is provided by 6 carriers offering 99% uptime for the chat system
Restricted Retina Scan Access
Comprehensive Power Backup
Resilient Internet Connectivity
  • Physical access to our system is restricted via retina scanning for only authorised Click4Assistance key-staff; no 3rd party contractors or companies have access to your data.

  • Power and HVAC is maintained with minimum N+1 redundancy together with backup diesel generators, advanced Fire Detection and Suppression systems are (VESDA).

  • Resilient connectivity to the solution is provided by 6 internet carriers.

Secure Infrastructure

Systems are hosted on the latest HP blade servers within a virtualised clustered environment using the latest Microsoft Server OS and SQL servers, with security and critical patches continually implemented.

Cisco firewall and switches in an Active-Standby configuration provide complete redundancy.

Business Continuity

Our BCP is reviewed continually to analyse potential threats, ensure restoration of digital data and test disaster recovery systems.

Vunerability awareness training is provided in both operational and development teams including secure coding practices outlines by OWASP and WASC.

Full, differential and transaction backups are performed on an hourly basis in encrypted form to Click4Assistance owned servers within Equinix environment.

Click4Assistance use 4 separate external monitoring systems, notifying engineers immediatley by SMS and Email 24/7.

 
UP TIME
Constant monitoring of the web chat platform ensure low server response time 247
RESPONSE TIME
With infrastructure located in London UK GDPR and financial regulations are adhered to
Security Information Live Chat

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POLICIES

Security policies are constantly monitored, reviewed and updated, with regularly staff training, CRB checks, and strictly controlled physical and remote access along with Business Continuity (BCP) and Disaster Recovery (DR) plans.

GDPR

The General Data Protection Regulation modernises effective data protection rules. With all data processed and stored within the UK, Click4Assistance is fully compliant.

SECURITY

Data security is our top priority, including software controls, monitoring, physical security and governance ensuring full compliance with regulations including GDPR.