Products
Customers
Create & build multiple Chatbots quickly and easily without any coding using our Visual Bot Builder
Hi, I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Test Results
No problem, could I take your name please?
Doug
Nice to ‘virtually’ meet you Doug!
So we make sure we have the right person could I take your date of birth please?
Sure, its 1st January 1999
Thanks. Finally please confirm the first line of your address
1 Long Road
Thanks Doug. One of my human colleagues will need to locate your test results, I’ll connect you now
Transferred to Advisor
Hi Doug, I have all the information I need to look up your test results, please bear with me for one moment…
Automate repetitive customer enquiries and scale your business without increasing resources or expenditure.
The Click4Assistance Chatbot enables organisations to create, build and deploy automated conversational user journeys using drag and drop functionality.
Chatbots improve user experience, reduce churn, and boost revenue. Talk to us today about our many projects with various user cases, across all industries.
Qualify leads and capture contact information for your sales team to follow up and close the deal
Triage enquiries, handle routine tasks and increase productivity in contact centres
Manage multiple conversations simultaneously, providing speedy responses
Hand off to a human agent with the necessary skills to deal with more complex enquiries
Easy to configure, no coding required
A range of chatbot templates to get you started
Escalate to a human agent when required
Create multiple chatbots based on your needs
Relevant response based on the words entered by the visitor
Complete transcripts with MI and Analytics
Build, test then release to your website
Easy to update and monitor success
Using rich text present images, links and even videos to help promote your products or services during the conversation.
Whether your visitor is a prospect, lead or customer, the bot will respond accordingly and understand their intentions.
Gather any information from the customer, for example name or email address. These details are instantly emailed to your team or passed over when escalating to a human.
We have some great socks to go with the shoes in your basket!
Just enter the code ABC123 when ordering
That’s great, thanks!
You're welcome, click here for our latest offers
Are you already a customer with us?
Yes
Great, how can we help?
My Account
Can I take your name please?
John Smith
Thanks, please also enter your email address
john.smith@click4assistance.co.uk
Perfect, one of my colleagues will be in touch shortly
One of my human colleagues can help with that
Would you like me to transfer you?
Yes please
Chat transferred to Sue
Hi Doug, I’m Sue, let me arrange that for you now
Could I speak to a human please?
No problem, which department would you like to speak with
Support
Chat transferred to Sue
Hi Doug, how can I help?
Using 1-10 with 10 being the highest, how would you rate our service?
9
Great! Could you describe your experience?
The service was really quick and user friendly
Thanks for your feedback!
Allow the customer to speak with an agent at any point, or if nobody is online take their contact details for a call-back.
Display a list of available departments and route the customer to a human agent with the right skills to deal with the enquiry.
Survey your customers and gather insightful information and metrics which can be reviewed and used to improve your customer service.
No coding required !
Create a Chatbot from scratch or use an existing template.
Intuitive interface offering simple drag-and-drop, easy to configure solution.
If your organisation wishes to take advantage of the latest AI technologies, we also offer bespoke integration with IBM Watson providing Natural Language Processing (NLP) and Machine Learning technologies.
In order to achieve this level of intelligence, we provide consultation, design and support services with ongoing management of AI solutions.
Find out more
Excellent service, great support and a really fab team to deal with.
Brenda Mckenna
APCOA
The system is easy to use, has great business reporting and I would highly recommend contacting them if you are looking for a quality product.
Brenda Mckenna
APCOA
Its an outstanding product, so simple to use yet so effective for our business. The training was 1st class, delivered in professional yet relatable way, and when we needed support it was immediate, informed and answered our questions immediately. Cannot recommend highly enough, only disappointment was that we did not order it a few years ago !
Kevin Barry
Staffordshire Students Union
We had been looking for a new live chat platform and contacted Click4Assistance. After the initial demo we decided to install it. The software is well designed and the dashboard is easy to navigate. The technical support by the guys there is excellent. We definitely made the right choice with Click4Assistance. Thank you, Sara and the team.
Mark Day
Somerset Solders Ltd
We recently moved our webchat provision to C4A and the process was expertly managed. Excellent service, great support and a really fab team to deal with. The system is easy to use, has great business reporting and I would highly recommend contacting them if you are looking for a quality product.
Brenda Mckenna
APCOA
Our experts can offer you expert advice and answer your questions regarding a chatbot for your website.
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See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!
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