INTEGRATION

The Click4Assistance solution is compatible with any website platform, simply copy and paste the script provided into your website. For more advanced integrations with external systems, read more below.

COMPATIBILITY

Integration provides a seamless and continuous history of customer interaction. Our secure system is compatible with multiple platforms with full authentication, providing APIs using SOAP web services and JSON.

CRM

Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.

Web Chat Integration with CRM
Live Chat Integration with Microsoft
Web Chat Integration with Messenger
Live Chat Integration with Messenger

MESSENGER

Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.

GOOGLE ANALYTICS

Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.

Web Chat Integration with Google Analytics
Live Chat Integration with Google Analytics
Web Chat Integration with Social Media
Live Chat Integration with Social Media

SOCIAL MEDIA LOGINS

Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.

DYNAMIC DATA

Information regarding your website visitors, such as full name, email address and reference number can be dynamically passed through to your chat operators ensuring they have a complete picture of the visitor profile.
Graphs can be imported into external systems for a comprehensive view of performance to improve efficiency and streamline operations.

BESPOKE SERVICES

Click4Assistance offers a complete bespoke service for additional functionality and integration services.
Our in-house developers located in the UK, will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, automated marketing products and telephone systems.
Information regarding Click4Assistance Live Chat software

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NOT JUST LIVE CHAT

Multiple communication channels in one complete solution, developed and supported in the UK. Use the links below to discover more tools and functionality available within the solution.