Contact Centres using Click4Assistance as their live chat software

The Challenge

In a digital age, contact centres need to offer a diverse choice of communication channels as clients demand an multifaceted service without compromise on quality. To provide a seamless transition to external enquiry management client on-boarding needs to be versatile, easy and stress free. Whether handling chats 24/7 or overflow, your team need to be armed with the latest technology backed by a responsive UK support team.

The Solution

With Live Chat software increasing in popularity, providing managed chat services allows contact centres to promote a full range of services whilst dealing with incoming enquiries effectively and efficiently. Quick and easy to customise and implement, Click4Assistance provide a cutting edge live chat solution including an intelligent chat distribution system for client or skills routing, advanced predefined replies which suggest to the agent automatically based on the client enquiry and essential client information panels.

The Result

Offering a full range of communication channels increases your potential customer base whilst providing an additional revenue stream. Agents can handle multiple enquiries simultaneously, improving efficiency and ensuring immediate and accurate responses. Full chat transcripts can be immediately emailed to the client for review or scheduled reports of all interactions can be automatically delivered. The advanced reporting suite provides management information for productivity analysis, quality control and easy billing.

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“An excellent company to deal with! We have worked with the team at Click4assistance for just over five years now; we use their services for our own company and also recommend them to any of our clients who are looking for live chat. They are really friendly, helpful and easy to deal with, and a great benefit to the service is that they are always on the end of the phone if we need assistance with setup, running of an account or reporting requirements. The system itself has a very user friendly interface with all the functionality happening behind the scenes. Would not hesitate to recommend them to anyone!”

Relationship Manager


The benefits that live chat software offer Contact Centres
Call Centres handling chat enquiries using web chat software
Call Centres provide chat integration for their new and existing clients
Contact Centres Environment which allow their clients to handle incoming chats