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Web Chat for Contact Centres

Click4Assistance has designed the Enterprise edition to satisfy the needs of contact centre environments, enhanced with an intelligent chat distribution system and an advanced reporting suite.

Call centre operator speaking to customer.
Face for Business logo - a Click4Assistance live chat customer.

What Our Clients Say

Excellent support team, always on hand to assist with any queries. Easy to use and set up, and customising with colours.

Stacey L

Face for Business

Face for Business logo - a Click4Assistance live chat customer.

Would You Like A Demo Of Our Live Chat Solution?

Our experts can offer advice and answer your
questions regarding live chat for your website.

  • Take advantage of our expert knowledge
  • Discuss comparable customer implementations
  • Security, key-metrics, training, we have the answers


Cyber Essentials Plus complaint chat for website
Live chat provider Click4Assistance is FSQS registered
GDPR regulated UK live chat provider


UK Data Storage for your live chat for website

UK Data

ISO 27001 adherence when it comes to live chat for your website

ISO 27001

GCloud platform used for online chat sofware


Saas Live chat provider Click4Assistance is FSQS registered


Live Chat for Contact Centres from the Experts

16 years of providing live chat software to contact centres in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to create a specific contact centre solution and ensure the software is the perfect fit.

Contact Centre illustration. Click4Assistance provide live chat services to multiple Contact Centres.

Click4Assistance understands that contact centres have specific requirements in order to provide services to their customers. Click4Assistance is designed to provide functionality to allow easy handling of chats on behalf of your clients. It’s now more essential than ever to include digital within your communication and engagement offering. Our contact centres receive support from people who understand the challenges.

  • Easily add short term licences at peak times
  • OmniChannel so you are available where your customers need you
  • Compatible with all CMS platforms
  • Store easy to access client information to assist advisors
  • Flexible to allow full, partial or overflow coverage

For access to great information produced from many years working with contact centres, click to read our blogs:

Rapid Responses Reduce Resources

Proven to improve customer satisfaction & increase first contact resolution, Live Chat is the preferred method of communication for visitors on websites and essential for contact centres to provide full coverage.

  • Provide full coverage with unlimited client specific predefined replies
  • Allows clients to handle chats with overflow to contact centre
  • Comprehensive reporting for invoicing and transparency
  • Full customisation to reflect the customers branding
  • Agent Assist for partial automation of responses
Live chat dialogue example.

Hi Doug, welcome to ACME live chat, how can I help you?

Hello, I would like to book an appointment please?

No problem, let me access the booking platform and check availability for you.

We have availability on Monday, would you prefer AM or PM?

AM please

Thanks Doug, we have 10am on Monday, shall I go ahead and book that for you?

Yes please

Perfect, that’s done for you, is there anything else I can help with?

Live chat dialogue with a chatbot. Male live chat operator photo.

Welcome to ACME live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

New Booking

Change my booking

Terms and Conditions

Something else

New Booking

Thanks Doug, I’ll collect some information then transfer you to one of my human colleagues to confirm the booking.

may I take you first and last name please?

yes Doug Everyman

Great. Could I also take your email address please?


Perfect , one of my human colleagues will need to help you, I’ll connect you now.

Transferred to Advisor

Live chat operator photo.

Hi Doug, I’ll get you booked in right away…

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Increase bookings, save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include customers that prefer to use social platforms to communicate.

Click2Call provides a free telephone service, connecting more calls with your team.

Video chat can even allow you to connect over video and voice!

With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your customers expectation.

Download Web Chat Examples for Contact Centres

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Selected live chat industry icon.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.