Excellent support team, always on hand to assist with any queries. Easy to use and set up, and customising with colours.
Face for Business
Our experts can offer advice and answer your
questions regarding live chat for your website.
16 years of providing live chat software to contact centres in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to create a specific contact centre solution and ensure the software is the perfect fit.
Click4Assistance understands that contact centres have specific requirements in order to provide services to their customers. Click4Assistance is designed to provide functionality to allow easy handling of chats on behalf of your clients. It’s now more essential than ever to include digital within your communication and engagement offering. Our contact centres receive support from people who understand the challenges.
For access to great information produced from many years working with contact centres, click to read our blogs:
Proven to improve customer satisfaction & increase first contact resolution, Live Chat is the preferred method of communication for visitors on websites and essential for contact centres to provide full coverage.
Hi Doug, welcome to ACME live chat, how can I help you?
Hello, I would like to book an appointment please?
No problem, let me access the booking platform and check availability for you.
We have availability on Monday, would you prefer AM or PM?
Thanks Doug, we have 10am on Monday, shall I go ahead and book that for you?
Perfect, that’s done for you, is there anything else I can help with?
Welcome to ACME live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Thanks Doug, I’ll collect some information then transfer you to one of my human colleagues to confirm the booking.
may I take you first and last name please?
yes Doug Everyman
Great. Could I also take your email address please?
Perfect , one of my human colleagues will need to help you, I’ll connect you now.
Transferred to Advisor
Hi Doug, I’ll get you booked in right away…
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Increase bookings, save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include customers that prefer to use social platforms to communicate.
Click2Call provides a free telephone service, connecting more calls with your team.
Video chat can even allow you to connect over video and voice!
With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your customers expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!
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