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Frequently these software companies are fairly faceless. Not with Click4Assistance. Brilliant Customer Care, you can always speak to someone instantly with any queries and they are only too happy to help. Importantly also they are very often an expert in the field. That’s before talking about the software which does more than the job and helps us with our constant quest to find new ways of interacting with our clients. Recommend the company and its software to anyone.
Luke Balnave
Questor Insurance
Our experts can offer advice and answer your
questions regarding live chat for your website.
GDPR
UK Data
ISO 27001
GCloud
FSQS
16 years of providing live chat software to the insurance industry in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands in underwriting has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for Insurance companies.
Registered with FSQS, Click4Assistance make procurement straightforward and provide the flexibility required. We know that data can be highly sensitive. It’s now more essential than ever to include digital within your communication and engagement strategy. Our insurance organisations receive support from people who understand the challenges.
For access to great information produced from many years working with the insurance industry, click to read our blogs:
Proven to improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for brokers, underwriters and customers alike
Hi Doug, welcome to our live chat, how can I help you?
Hello, I’ve changed my address.
No problem Doug, can I take your policy number please?
DG01011999
Thanks Doug, I’ll need to confirm the first line of your old address please.
1 Any Street, Sometown
Thanks can I take your new address please?
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Change my policy
Great, what kind of change would you like to make?
Change Address
Thanks Doug, could I take your policy number please?
DG01011999
Thanks Doug, could you confirm the first line of your old address please.
1 Any Street, Sometown
Thanks Doug. One of my human colleagues will need to look this up for you, I’ll connect you now.
Transferred to Advisor
Hi Doug, I have all the information I need to look up your policy change, please bear with me for one moment…
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include customers that prefer to use social platforms to communicate.
Complex routing capabilities enables multiple teams to operate within the same account.
Comprehensive reporting allows full transparency and compliance with regulatory bodies.
With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your customers expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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