A SELECTION OF OUR CLIENTS
‘Experiences’ by Click4Assistance has been designed for all organisations regardless of size or industry. From sole traders to large contact centre environments, our knowledgeable team supports businesses throughout the UK.
Click an industry to find out more
NONE OF THE ABOVE?
We have shared examples of just some of the clients we work with, however unfortunately we can’t list them all. If you can’t find your industry, take a look below to see how live chat works in different environments.
SALES
67% of website visitors prefer to have a live chat before making a purchase, in fact customers who use live chat are 4 times more likely to purchase. Engaging with website visitors not only answers questions quickly and efficiently, it also provides the opportunity to up and cross sell. A large UK fashion retailer, experienced a 55% uplift in conversions within the first week of implementing the communication channel.
SUPPORT
Provide a quick and easy solution to your website visitors when they need support by implementing live chat software. Use predefined replies to answer FAQ’s, transfer files and allow the visitor to print or email the chat transcript to ensure the correct information is delivered in an easy to understand format. Support advisors can handle in excess of 3 chats simultaneously, reducing costs within the contact centre and improving customer satisfaction levels.
ADVICE
Instant online messaging delivers a safe, secure and private environment for visitors who may not be able to make a call or risk being overheard. Citizens Advice, Action for Hearing Loss and the Children’s Society are just a few of the organisations that provide advisory services via live chat software. The ability to redirect the visitor’s browser helps ensure they are presented with the information they need quickly and easily.
5 STAR TRUSTPILOT REVIEWS
“Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online.”
Head of Digital
HARVEYS
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OUR CLIENTS
Live chat software works for any business of any size, Click4Assistance provides a resilient secure and feature rich to solution to many clients. You can see some more examples below:
