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Software

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

A SELECTION OF OUR CLIENTS

‘Experiences’ by Click4Assistance has been designed for all organisations regardless of size or industry. From sole traders to large contact centre environments, our knowledgeable team supports businesses throughout the UK.

Click an industry to find out more

Small businesses in UK now use Web Chat Software by Click4Assistance

SME

Auto Traders

Contact Centre

Housing Associations

Corporate

Insurance

Healthcare

Local Authorities

Public

Retail

Travel

Universities

NONE OF THE ABOVE?

We have shared examples of just some of the clients we work with, however unfortunately we can’t list them all. If you can’t find your industry, take a look below to see how live chat works in different environments.

SALES

67% of website visitors prefer to have a live chat before making a purchase, in fact customers who use live chat are 4 times more likely to purchase. Engaging with website visitors not only answers questions quickly and efficiently, it also provides the opportunity to up and cross sell. A large UK fashion retailer, experienced a 55% uplift in conversions within the first week of implementing the communication channel.

SUPPORT

Provide a quick and easy solution to your website visitors when they need support by implementing live chat software. Use predefined replies to answer FAQ’s, transfer files and allow the visitor to print or email the chat transcript to ensure the correct information is delivered in an easy to understand format. Support advisors can handle in excess of 3 chats simultaneously, reducing costs within the contact centre and improving customer satisfaction levels.

ADVICE

Instant online messaging delivers a safe, secure and private environment for visitors who may not be able to make a call or risk being overheard. Citizens Advice, Action for Hearing Loss and the Children’s Society are just a few of the organisations that provide advisory services via live chat software. The ability to redirect the visitor’s browser helps ensure they are presented with the information they need quickly and easily.

5 STAR TRUSTPILOT REVIEWS

“Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online.”

Head of Digital

HARVEYS

OUR CLIENTS

Live chat software works for any business of any size, Click4Assistance provides a resilient secure and feature rich to solution to many clients. You can see some more examples below:

Consumer sites using live chat software receive great feedback

Retail and ecommerce using live chat software increase leads and conversions

Charities using live chat software provide must better support

Retail websites using live chat software remain on top

Healthcare and NHS using live chat software prefer Click4Assistance UK

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.