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Reporting Bugs on Social Media
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09 June 2016

Gemma Baker


Reporting Bugs on Social Media

Google, Microsoft and Facebook all have a bug bounty programme where people can submit bugs, and these companies pay out if it’s a flaw. Recently, a kid reported he could delete comments of anyone on the photography platform, Instagram - which is owned by Facebook -despite being under the sign up age.

He reported the bug through email, which meant it took Facebook a month to fix it and pay him the money. Security flaws are a major security risk, especially if used for malicious intent such as data hacking. And any security flaws must be reported immediately.

A live chat tool is an instant communication system and is the quickest way to engage with organisations on their websites. Sending an email can be a long process which isn’t always necessary when a visitor only has a few questions to ask (or something to report). With big companies like Facebook and Google, getting queries answered via telephone can be very difficult and customers may find themselves being on hold for long periods of time, or get the “we’ll call you back as soon as we can”.

The issue with emails is the address in which companies promote on their website are ‘info@’ or ‘hello@’ which aren’t very personal and can be seen as misleading.

Chats can be routed to any department, so if a bug needs reporting, operators can redirect visitors to the support department that specialise in that area who can then refer the flaws on.

add chat to website, secure in data centre

Using our own HP and Cisco equipment, located within the Telecity datacentres, customers are assured their data remains in a world class environment with complete resilience. Telecity is Europe’s leading provider of premium carrier neutral data centres, providing a world-class, secure, highly connected environment for all leading financial services, cloud operators and content providers such as Google, Microsoft and the BBC.

Security is our top priority as we work with clients who hold financial information, Click4Assitance conforms to ISO 9001 and 27001 standards and adheres to the stringent regulations laid out by the Financial Conduct Authority (FCA) for data storage, Data Protection Act and PCI compliance. Our standard data retention policy is for the lifetime of client accounts, unless information is required to be exported or purged based on their own internal policies.

Catch the bugs before they make your website vulnerable and contact one of our dedicated account managers on 0845 123 5871 or email us at for a free consultation. 

Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.


Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.


Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.