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The best (and worst) uses of live chat and AI chatbot for customer service today 27 Aug 2025

The best (and worst) uses of live chat and AI chatbot for customer service today

Live chat and AI chatbots have transformed customer service — but not always for the better. Here's what works, what doesn’t, and how to avoid the most common pitfalls.

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End of Financial Year Budget Planning: Boost ROI with Automation 02 Mar 2026

End of Financial Year Budget Planning: Boost ROI with Automation

As the financial year draws to a close, many organisations find themselves focused on final reconciliations, reporting, and ensuring everything is in order. While this period is often associated with ‘closing the books’, it also presents a valuable and often underused opportunity to step back, reassess, and plan more effectively for the year ahead.

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Meet Arti: The AI Agent Chatbot Supporting Students and Staff 24/7 20 Aug 2025

Meet Arti: The AI Agent Chatbot Supporting Students and Staff 24/7

Across universities, colleges and training providers, support teams are handling more enquiries than ever — from prospective students navigating the application process to current students needing quick access to campus information and online services.

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Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

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Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

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integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

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