Live Chat Software & AI Chatbots: Blogs & Articles

18 Jun 2026

Can Universities Transform Student Communication with WhatsApp?

Universities face a growing challenge as they need to deliver important information quickly and effectively to prospective students, current students, international applicants, graduates and alumni, while ensuring messages are seen, understood and acted upon. Rather than replacing existing communication methods, WhatsApp Broadcast complements them, helping institutions improve visibility, engagement and responsiveness across the entire student journey.

28 May 2026

How the University of East Anglia Improved Student Communication with Live Chat

As a modern institution with a strong focus on student experience, UEA continually reviews how it communicates and engages with students throughout their journey. This commitment to improving accessibility and responsiveness led the university to review its communication channels and identify new ways to support prospective and current students more effectively.

13 May 2026

Is Real Time Communication the Backbone of Modern Logistics?

The logistics industry has entered a new era. Speed is no longer a competitive advantage reserved for market leaders. It is now the baseline expectation. Over the past decade, logistics has transformed from a largely reactive operation into a real-time service ecosystem.

7 Apr 2026

Transforming Access to Cash: How Link Enhanced Customer Support with Click4Assistance

In 2024, Link partnered with Click4Assistance to modernise its digital customer experience. The introduction of the CONI chatbot marked a significant step forward in improving accessibility, reducing operational strain, and ensuring the public can quickly find the information they need.

16 Mar 2026

How Salford City Council Are Transforming Digital Access to Local Services

Salford City Council is the local authority for one of the fastest growing urban areas in the North West of England. Like so many modern local authorities, Salford faces the challenge of delivering high quality services while managing growing demand and evolving expectations from residents.

2 Mar 2026

University of Bradford: A Digital Success Story

The University of Bradford Stands out as an institution that embraces innovation, both in its academic programmes and in the way it connects with prospective students. This blog explores Bradford’s journey: the challenge it faced, the solution it implemented, and the measurable impact it achieved.

16 Feb 2026

How Buckinghamshire Council Improved Access with Live Chat

Almost half of Buckinghamshire residents now prefer to get help with council services online. For the council, that means making sure residents can get clear, accurate answers quickly, without unnecessary delays.

9 Feb 2026

How NCHA’s Live Chat Revolutionised Tenant Support - A Live Chat Success Story

Social housing has always been about people, but the way people communicate has changed dramatically over the last decade. Tenants now expect fast, flexible support that fits into their daily lives. They want answers without waiting on hold, without repeating themselves, and without the frustration of long email response times.

26 Jan 2026

How Live Chat Transformed Accommodation Services at the University of Liverpool

In today’s digital-first world, students expect fast, convenient, and accessible support at every stage of their university journey. From researching courses to securing accommodation, timely communication plays a crucial role in shaping perceptions and experiences. For universities, meeting these expectations while managing increasing demand and limited resources presents an ongoing challenge.