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Your go-to resource for the latest blogs which are technology, communication and business related. Including tips, and updates in the world of live chat, chatbots, and AI-driven communication solutions.

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Whether you’re looking to improve customer engagement, optimise operations, or stay ahead of industry trends, our articles provide valuable guidance tailored to businesses of all sizes and sectors.

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How live chat software supports social media marketing strategies 23 Apr 2025

How live chat software supports social media marketing strategies

Discover how live chat helps marketers across industries boost engagement, drive conversions, and provide real-time support through their social media marketing strategies.

Top 10 common chatbot mistakes and how to avoid them 19 Feb 2025

Top 10 common chatbot mistakes and how to avoid them

Want to add live chat and chatbot to your website? Read this guide to the most common mistakes and how to avoid them first.

11 Tips for Generating ChatGPT Prompts 15 Jan 2025

11 Tips for Generating ChatGPT Prompts

Boost productivity with 11 expert tips to craft better ChatGPT prompts. Unlock the full potential of SaaS live chat for your business today!

9 technology insights to help your business thrive in 2025 18 Dec 2024

9 technology insights to help your business thrive in 2025

Discover the innovations set to change the business world in 2025, including advanced AI, the rise of edge computing, and challenges in selecting solutions that will have beneficial corporate outcomes.

Top 10 Tips For Customer Service Staff Over The Festive Period 27 Nov 2024

Top 10 Tips For Customer Service Staff Over The Festive Period

Looking to maximise your returns over the lucrative festive period? Upgrading your approach to customer service is the key to success. Click here to find out more.

Top Tips for AI Chatbots: Coni and Artie 31 Jul 2024

Top Tips for AI Chatbots: Coni and Artie

Learn the differences between CONI, the formbot, and ARTIE, the NLP-powered chatbot, to make an informed choice for your business needs.

What Are the Main Types of Threat Intelligence? 3 Apr 2024

What Are the Main Types of Threat Intelligence?

Threat intelligence is a critical component of any company’s cybersecurity arsenal, but what is it and what are the main types?

What is the difference between Chatbots and Conversational AI? 29 Feb 2024

What is the difference between Chatbots and Conversational AI?

Chatbots for a website chat tool are often simple and rule-based, while conversational AI lets you automate high-value, free-flowing conversations with your customers and site visitors.

What features to look for in web live chat software 28 Feb 2024

What features to look for in web live chat software

Find out what features matter most for web live chat software and why your brand might need them.

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Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

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Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

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integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

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