Live Chat Software & AI Chatbots: Blogs & Articles

12 Oct 2026

Why WordPress Maintenance Is Essential for a Reliable Business Website

WordPress gives businesses enormous flexibility. Companies can use it for everything from straightforward brochure websites and blogs to membership platforms, booking systems, and WooCommerce stores. Its huge ecosystem of themes and plugins also means a WordPress website can continue evolving as a business grows.

26 Aug 2026

Why Security Matters When Choosing Customer Communication Software

It is easy for security to become a final tick on the procurement list, particularly when a product has already impressed the people evaluating it. It deserves much more attention than that, and should be considered from the very start of the process.

2 Mar 2026

End of Financial Year Budget Planning: Boost ROI with Automation

As the financial year draws to a close, many organisations find themselves focused on final reconciliations, reporting, and ensuring everything is in order. While this period is often associated with ‘closing the books’, it also presents a valuable and often underused opportunity to step back, reassess, and plan more effectively for the year ahead.

30 Oct 2025

13 Tricks and Treats: The Playful, Useful, and Surprisingly Human World of AI Chatbots

Every October, as shop windows fill with pumpkins and brands shift palettes to autumn colours, digital experiences can also take on a seasonal feel. A chatbot greeting might shift to something more playful, perhaps a festive joke or a pumpkin emoji. It’s a small, human touch in a world of automation.

27 Aug 2025

The best (and worst) uses of live chat and AI chatbot for customer service today

Live chat and AI chatbots have transformed customer service — but not always for the better. Here's what works, what doesn’t, and how to avoid the most common pitfalls.

13 Aug 2025

How to use a chatbot for business to increase leads without ruining the customer journey

Chatbots can accelerate lead generation — but not at the cost of user experience. Here’s how marketers can strike the right balance.

23 Apr 2025

How live chat software supports social media marketing strategies

Discover how live chat helps marketers across industries boost engagement, drive conversions, and provide real-time support through their social media marketing strategies.