Explore our blogs
Your go-to resource for the latest blogs which are technology, communication and business related. Including tips, and updates in the world of live chat, chatbots, and AI-driven communication solutions.
Whether you’re looking to improve customer engagement, optimise operations, or stay ahead of industry trends, our articles provide valuable guidance tailored to businesses of all sizes and sectors.
Dive into our expert content to discover how Click4Assistance can help transform your online interactions and take your business to the next level. Stay informed, stay inspired, and start exploring today!
30 Oct 2025
13 Tricks and Treats: The Playful, Useful, and Surprisingly Human World of AI Chatbots
Every October, as shop windows fill with pumpkins and brands shift palettes to autumn colours, digital experiences can also take on a seasonal feel. A chatbot greeting might shift to something more playful, perhaps a festive joke or a pumpkin emoji. It’s a small, human touch in a world of automation.
27 Aug 2025
The best (and worst) uses of live chat and AI chatbot for customer service today
Live chat and AI chatbots have transformed customer service — but not always for the better. Here's what works, what doesn’t, and how to avoid the most common pitfalls.
13 Aug 2025
How to use a chatbot for business to increase leads without ruining the customer journey
Chatbots can accelerate lead generation — but not at the cost of user experience. Here’s how marketers can strike the right balance.
23 Apr 2025
How live chat software supports social media marketing strategies
Discover how live chat helps marketers across industries boost engagement, drive conversions, and provide real-time support through their social media marketing strategies.
19 Feb 2025
Top 10 common chatbot mistakes and how to avoid them
Want to add live chat and chatbot to your website? Read this guide to the most common mistakes and how to avoid them first.
15 Jan 2025
11 Tips for Generating ChatGPT Prompts
Boost productivity with 11 expert tips to craft better ChatGPT prompts. Unlock the full potential of SaaS live chat for your business today!
18 Dec 2024
9 technology insights to help your business thrive in 2025
Discover the innovations set to change the business world in 2025, including advanced AI, the rise of edge computing, and challenges in selecting solutions that will have beneficial corporate outcomes.
27 Nov 2024
Top 10 Tips For Customer Service Staff Over The Festive Period
Looking to maximise your returns over the lucrative festive period? Upgrading your approach to customer service is the key to success. Click here to find out more.
31 Jul 2024
Top Tips for AI Chatbots: Coni and Artie
Learn the differences between CONI, the formbot, and ARTIE, the NLP-powered chatbot, to make an informed choice for your business needs.
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