23 November 2018
Live Chat: Backing up Conversations in the Cloud
How can businesses backup conversations had by live chat software and chatbots in the cloud, as GDPR waits to pounce?
Cloud solutions for customer service and technical support operations, such as chatbots and live chat, often reside in the cloud. They also create a considerable amount of data from the conversations that advisors have with customers, and from the chatbot queries whenever customers choose a self-service option. Some of the data created from these interactions will be sensitive in nature too, and so there is a need to consider how to protect it to comply with the European Union’s General Data Protection Regulations (GDPR) whenever backing up data to the cloud.
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