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Local authorities-seamlessly connecting to communities via web chat software
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18 December 2014

Gemma Baker

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Local authorities-seamlessly connecting to communities via web chat software

We are proud to announce that the Buckinghamshire County Council website recently started using our web chat software to make the council more accessible to the residents of the county. With web chat software from Click4Assistance the council is now able to communicate with visitors to the website in real-time and provide assistance without a time gap.


Whether you're running a business organisation or an administrative office, timely communication is indisputably the most vital ingredient of efficiency, and given the fact that most people these days prefer to visit the website rather than make a phone call or write an email, having a facility to initiate a live chat window is one of the best way of communicating with the stakeholders.

 

Why use Web Chat Software on government websites?

 

In order to serve well one needs to communicate as and when required, document the conversation and as the time and need arises, retrieve the conversation from the archives in order to take appropriate action. Documentation and retrieval of individual conversation sessions is very important for effective redress and feedback and this is where our online chat software can give you a big advantage. Once a chat session is initiated by your visitor...

 

  • A unique conversation log is created with the details of the visitor as well as the person taking care of the chat session at your end
  • Conversations with timestamps are saved in real-time
  • Conversations are saved on our highly-secure remote server
  • Conversations remain confidential
  • Your visitors can leave instant feedback on the sort of experience they have just had with your representative managing the web chat session

 

One of the biggest problems faced by government bodies is the communication gaps that take place during multiple instances of contacts. Take for example someone calling by phone. It is totally up to the person taking the call to take notes and then forwards those notes to the concerned department. It depends on the note-taker how he or she interprets what the caller is trying to say. Even when the notes are being exchanged, differences can crop up and people can end up feeling unsatisfied.

 

With web chat software from Click4Assistance there is no scope for miscommunication as every online chat session is well-documented and it can only be accessed by authorised persons. The conversations are stored verbatim which means there is no scope for confusions and oversights.

 

Putting web chat software on your website makes it easier for people to communicate to you

 

Not everybody is comfortable talking on the phone. Although people want instant feedback (which sometimes is not possible with email) they would prefer something that is not as direct as a telephone. The best option for them is our live chat software that enables them to communicate with your representative in real-time while having full control of what they are saying.

 

In case you want to take communication with your visitors to the next level just like Buckinghamshire County Council has done by setting up our web chat software on their website, do contact us (go ahead, click the Chat Live icon) and we will gladly provide you all the answers you seek. In real-time.

 



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.