18 December 2014
Local authorities-seamlessly connecting to communities via web chat software
We are proud to announce that the Buckinghamshire County Council website recently started using our web chat software to make the council more accessible to the residents of the county. With web chat software from Click4Assistance the council is now able to communicate with visitors to the website in real-time and provide assistance without a time gap.
Whether you're running a business organisation or an administrative office, timely communication is indisputably the most vital ingredient of efficiency, and given the fact that most people these days prefer to visit the website rather than make a phone call or write an email, having a facility to initiate a live chat window is one of the best way of communicating with the stakeholders.
Why use Web Chat Software on government websites?
In order to serve well one needs to communicate as and when required, document the conversation and as the time and need arises, retrieve the conversation from the archives in order to take appropriate action. Documentation and retrieval of individual conversation sessions is very important for effective redress and feedback and this is where our online chat software can give you a big advantage. Once a chat session is initiated by your visitor...
- A unique conversation log is created with the details of the visitor as well as the person taking care of the chat session at your end
- Conversations with timestamps are saved in real-time
- Conversations are saved on our highly-secure remote server
- Conversations remain confidential
- Your visitors can leave instant feedback on the sort of experience they have just had with your representative managing the web chat session
One of the biggest problems faced by government bodies is the communication gaps that take place during multiple instances of contacts. Take for example someone calling by phone. It is totally up to the person taking the call to take notes and then forwards those notes to the concerned department. It depends on the note-taker how he or she interprets what the caller is trying to say. Even when the notes are being exchanged, differences can crop up and people can end up feeling unsatisfied.
With web chat software from Click4Assistance there is no scope for miscommunication as every online chat session is well-documented and it can only be accessed by authorised persons. The conversations are stored verbatim which means there is no scope for confusions and oversights.
Putting web chat software on your website makes it easier for people to communicate to you
Not everybody is comfortable talking on the phone. Although people want instant feedback (which sometimes is not possible with email) they would prefer something that is not as direct as a telephone. The best option for them is our live chat software that enables them to communicate with your representative in real-time while having full control of what they are saying.
In case you want to take communication with your visitors to the next level just like Buckinghamshire County Council has done by setting up our web chat software on their website, do contact us (go ahead, click the Chat Live icon) and we will gladly provide you all the answers you seek. In real-time.