12 May 2015
Speed and Ease with Web Chat Software
The summer break is nearly here, a time when students across all sectors of education celebrate the end of their exams and the progression into a new academic year. For administrative professionals behind the university, the season is a little more stressful.
We are often approached by UK universities during this period who are interested in the possibility of a live chat solution, but are equally concerned about the amount of time there is left to research providers, implement the software and train chat operators. They are also quite surprised when they hear how quickly web chat software can be deployed by our UK team.
Unlike adding another phone line or email account, creating another live chat operator comes without a signification setup cost. There are also no third parties involved with web chat software, the entire implementation process is only handled by two parties; you and us.
In order to add another phone operator you usually have to contact your line provider and creating another email account often incurs a charge and waiting period. Not so with web chat software, you can simply add another operator to through the software’s interface. The new license becomes available immediately.
Unlike the phone line, the chat software also isn’t fixed to one location.
You can install the software on as many devices as necessary so that your team members can work from anywhere (on or off campus). For example, the Click4Assistance toolbox has low enough system requirements to allow it to run on all post-millennial PCs. This means that introducing live chat software is quicker and less expensive than you might imagine.
The process of adding the chat button to your university’s website is equally painless. At Click4Assistance we send you a script which you then copy and paste to wherever you want the chat button to be displayed. Even the design of the chat button and windows is easy to customise, you have full access to the customisation module, simply ask a member of the university’s IT team who is familiar with CSS to make the desired changes. If nobody is available, we have a team of designers who can take care of the customisation for you.
Even the transition from testing to deployment is made easy and affordable through our two week trial. This grace period is perfect for getting your team familiar with the live chat software. As a UK-based company our support team is open during your office hours, so we are always available to chat if you have any questions. If you’re not quite happy with how it works, we will extend the trial until you are happy with the implementation.
With all of these advantages doesn’t it make sense to go with a UK provider? Speak to one of our University Coordinators for a demonstration without the pressure to make a decision there and then. Call us today on 0845 123 5871, email us at firstname.lastname@example.org or start a chat with us.