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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

OUR EXPERT KNOWLEDGE REGARDING LIVE CHAT ON YOUR WEBSITE

A wealth of information accumulated over the last 10 years regarding various communication tools, providing strategies for implementation, best practices and success stories.

Live Chat on Website Makes Providing Loans Easier For Mobile Money
Capitalise on Last Minute Bookings for the Summer Hols
NHS Health Scotland Implements Chat on Your Website Software
A Day in the Life of Click4Assistance’s Support Engineers
Is This The Beginning of the End for UK High Streets?
The Best Live Chat Role in Digital Policing
Strengthening Systems by Improving Infrastructure
AI, Coming to a Screen Near You…
Successful Financial Live Chat for Website Implementations
Royal Travel Advise Holidaymakers with Live Chat
NHS Arden and GEM CSU Implements Chat for Website
New Release for ‘Experiences’: Meeting Rooms
Flaws and Scandal Surround Bot Development
Norfolk County Council Offers Chat as Another Contact Method for Residents
Operate a Stress-Free Clearing Process with Live Chat
Click4Assistance.co.uk Gets a Facelift
Why the Finance Industry Needs to Implement Live Chat on Website
Why Chat for Website is Ideal for the Travel Industry
NHS Trusts: Are Your Staff using Consumer IM Apps?
The One About Mobile Compatibility
A Day in the Life of a Click4Assistance Account Manager
Protecting Residents’ Data Under GDPR
How Will GDPR Affect Potential and Existing Students Data?
Save Staff Resources with Chat Monkey
Complying with Financial Obligations: One Step Further with GDPR
GDPR Advice for Existing Click4Assistance Customers
What GDPR Means for Healthcare Organisations
Click4Assistance Releases Messenger Chat Integration
Improve your Customer Service with these 5 Tools
Southampton City Council Switch Providers
Will Live Chat Improve Your University’s Ranking?
Personalising Chat Inside and Out: Part 3
Confidently Apply for Awards with Live Chat on Website
Red Sea Holidays Tailor ‘Experiences’ to Their Requirements
GP Surgeries Adopt Live ‘Chat on your Website’ Software
New Financial Year: Budget for Live Chat Integration
Why Customer Service is not Ready for Fully Integrated AI
Support Your Residents Online this Easter with Live Chat
Easily Handle Student Enquiries Over Easter
Why Your Organisation Needs Live Chat on Website
Fewer Representatives this Easter? No Problem
Optimise Enquiries this Easter with Chat on your Website
Gaining Healthcare Advice over Bank Holidays with Chat for Website
Securing Your Live Chat Integration to Comply with GDPR
Personalising Chat Inside and Out: Part 2
Raising Council Tax? Be Contactable to Your Residents
Enrol Live Chat into Your Education Establishment
Show a Lot of Appreciation and a Little Bit of Love for Your Customers
Consumers Still Feeling the Pinch After Christmas
Destinology’s Night of Success
Gaining Consent in the Age of GDPR
How Service Providers can Encourage Consumers to use Chat Integration Software
Click4Assistance Starts 2018 with Success
New Year, New Grants, New Solution
New Enhanced Solution for the New Calendar Year
Personalising Chat Inside and Out: Part 1
Budgeting for Live Chat for Website in the New Year
How GDPR Affects Live Chat Software
Brand New Year for Making Holiday Memories
Tavistock Relationships' Counselling Experience of Chat for Website
Click4Assistance Resolutions for 2018
Click4Assistance: New and Improved Infrastructure
Migration Success for One Call Direct and HPI Ltd
Important Christmas Information (and a Fun Quiz)
Are your Residents Prepared for the Christmas Period?
More Ways to Help Students over the Winter Break
‘Experiences’ by Click4Assistance Has Been Released to Existing Customers
Are your Customers Worrying about Debt This Christmas?
Optimise Consumer Browsing During the Holidays
Have You Got Christmas Covered?
‘Experiences’ by Click4Assistance is Positively Received
Automating Our Every Move: The Way to Meet Customer Expectations?
Buckinghamshire County Council: 3 Years On with Live Chat for Website
Take the Bull by the Horns by Implementing Live Chat on Website
Improving Engagement by Altering Online Communication
Churchill Knight & Associates Ltd 5 Year Chat on Your Website Story
Winter is Here
Providing Secure Live Chat Integration for Healthcare Organisations
Configuring Live Chat Software Settings: Restricting, Blocking and Emailing
Prepare for the Extravaganza that is Black Friday
Winter Festivities Are Coming, Is Your Website Ready?
Offer Superior Pastoral Care to Students via Live Chat for Website
Making a House a Home this Christmas with Live Chat on Your Website
Providing Secure Live Chat for Website for Finance Companies
Ryanair is Flying Low with Passenger Satisfaction
Worrying about Procuring with GDPR around the Corner?
Too Many Words? Streamline Communication with Live Chat Software
Why Your Organisation Should Be Using Routing Groups
It’s Beginning to Look a Lot Like…
Back to School This Autumn with Chat on Website
Chat for Website: Making Online Communication Your Own
Happy 10th ‘Chat On Your Website’ Anniversary Questor Insurance
Chasing the Summer Sun with Live Chat Software
Live Chat Integration Provides Economy of Scale to the NHS
Be Easily Approachable with smartContact
Be Only One Call Away with Click2Call
Local Authorities Cover Staff Shortages with Live Chat on Website
Universities Optimise Their Staff Resources with Live Chat for Website
Signs you Should Invest in Live Chat on Your Website

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OUR EXPERT KNOWLEDGE REGARDING LIVE CHAT ON YOUR WEBSITE

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