Auto Traders using live chat software

The Challenge

The automotive market is fiercely competitive, with 97% of car buyers conducting online research before visiting a dealership. Websites such as AutoTrader are popular amongst millennials, therefore your digital showroom needs to informative and useful to ensure consumers don’t drive off in another dealer’s car or book their aftercare services elsewhere.

The Solution

Live chat software places sales, finance and service advisors directly in contact with your online visitors. An intelligent chat distribution system directs enquiries to the correct area of expertise allowing visitors to promptly complete their research, arrange a time to visit the dealership, organise their finance options, book in a MOT or purchase a spare part etc. Along with predefined replies to answer repetitive questions, the URL auto-navigation and File Transfer features enable brochures to be shared digitally with the consumer.

The Result

Digitalise your showroom to aid your dealership to compete fully within the market. Live chat for your website enables representatives to handle multiple chats simultaneously, reducing the amount of time an advisor is spending on just one potential buyer, and increasing your sales and bookings. Purchasing a vehicle or spare parts can be a costly and confusing process for consumers, make it easy by having your representatives available to advise via live chat.

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“We've been using Click4Assistance for years now. Chat is an integral part of our on-line offering and Click4Assistance helps us deliver that with a great product backed up by responsive support.”

Sales Director


Auto Traders using the Click4Assistance live chat service
Different Car Dealers which have chat on their website
Car Dealers using the web chat provider Click4Assistance
Auto Traders and Car Dealers who have web chat software on their website