The migration over to the new software has been so smooth, There have been no problems at all and any support we have needed Click4Assistance have been so helpful. The new software is now up and running and live on the website & overall we are confident that we made the right choice in choosing Experiences.
Our experts can offer advice and answer your
questions regarding live chat for your website.
Providing live chat software over 16 years for various different industries, we have a wealth of knowledge and customer examples to support your implementation. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for showrooms.
Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our auto traders receive support from people who understand the challenges.
For access to great information produced from many years working with the automotive industry, click to read our blogs:
Proven to increase sales, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for visitors on websites.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, I would like to book a service please?
Ok, can I take your registration please?
Thanks Doug, we have availability for next Monday at 10am, would that be suitable?
ok, I’ll get that booked in for you…
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Showroom Opening Times
Thanks Doug, our Chelmsford showroom is open from 8.30 -5.30 Monday to Saturday.
Is there a particular model you are interested in?
Ok Doug, we can book a consultation to go through available stock and find you the perfect car. One of my human colleagues will be able to help you further, I’ll connect you now.
Transferred to Advisor
Hi Doug, would you like to pop in on Saturday for a chat?
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Increase sales, save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include customers that prefer to use social platforms to communicate.
Meeting Rooms allow virtual open days and vehicle launches.
Video chat can even allow you to show vehicles remotely & live!
With a feature rich, easy to use solution which continues to develop you ensure your organisation is future proofed to handle new messaging platforms and exceed your customers expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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