Security is our highest priority. Our servers are located in Europe’s largest and most secure data centre based in London which offers world–class security and leading operational resilience.
The data centre is ISO-accredited for Quality Management (9001), Business Continuity Management (22301) and Security Management (27001). Operated using cloud-based technology and SHA-2 256-bit encryption, the solution is compliant with GDPR, PCI and conforms to the latest EU cookie law.
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UK Corporate companies using web chat software

WHY CHOOSE US?

Our long term strategy ensures a robust, reliable service with guaranteed uptime in accordance with our SLA. Constant R&D ensures we stay one step ahead of expectations and you’re armed with the very latest technology. Large organisations will benefit from the following:

Customisable chat window interfaces maintain brand integrity
Fully customisable visitor interface to maintain brand integrity throughout the visitors’ interaction
Click4Assistance allows Chats to be routed to different departments
Intelligent Chat Distribution System for direct routing to multiple departments
Integrate with Live Chat Software using our APIs
Integrate with your existing systems using our API’s
Graphs, Charts, and Management Information Web chat reports
Advanced reporting including MI (Management Information) and audit capabilities
Web Chat Software which offers UK support and UK Data storage
Dedicated account manager and full UK support

Converse | Monitor | Engage

"live" with customers on your website

Collated survey information across all client accounts provides benchmarked results for customer satisfaction and KPI’s for operator productivity.

The figures show that even without in-depth operator training, a company can satisfy and exceed visitor expectations.

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Request a demo

Our experts can offer advice and consultation alongside a range of professional services. Book a free, no obligation online demonstration, providing a personalised walkthrough of the software with an opportunity to discuss your requirements and answer your questions.

Demonstration of Web Chat Software

WHAT OUR CLIENTS SAY

“Good Value and excellent functionality. My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. In particular our account manager has been particularly helpful, running demonstrations for various business stakeholders and getting our questions answered quickly and concisely. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free.”

Paul Marshall

Destinology

Retail using live chat software have reported a increase in sale and conversions
Utility companies using web chat software have great feedback from their customers
Charities using live chat solutions offer a secure way of chat communication
Manufacturing using live chat service report better customer service
Consumer sites using web site live chat increase customer engagement