Estate Agents using live chat software

The Challenge

Portals such as Rightmove and Zoopla have become big players in the Property market, encouraging visitors to start their new home search online. Estate Agents need to shift all of their services online, which includes booking viewings and providing individuals with updates of their sales process to keep up in this digital era.

The Solution

Live chat software provides an instant, online communication tool. Enquirers can easily receive their answers from general enquiries to receiving their latest updates. Intelligent chat routing directs chat to the correct region/team and can even be routed through to the agent handling specific cases. Predefined responses ensure speed and accuracy, along with the use of file transfer to send any documentation or property information to the visitor in chat.

The Result

Live chat software helps Estate Agents to make the shift to digitalising their services. By nurturing prospects as they browse your website your agency can increase conversions and improve customer satisfaction rates by promptly answering their enquiries. The ability to handle multiple chats simultaneously allows advisors to improve productivity and efficiency.

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“We have found Click4Assistance to be an invaluable tool for our website. Our existing (and new customers) like to have the opportunity of communicating in real time with someone without actually picking up the phone and we have converted numerous business opportunities from this. The option to give feedback after every conversation is also an interesting and useful tool for training purposes for our staff. I can’t recommend Click4Assistance enough.”



Estate agents using live chat software offer potential buyers a better experience
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Estate agents using web chat software offer sellers more opportuanties