The Challenge
Offering online services has become an essential part of modern financial business, and customers require support to complete online transactions. However compliance with FCA and GDPR regulations can be a minefield when engaging external digital providers. Information security officers need to be confident their suppliers maintain the rigorous security standards, whilst providing a resilient and proven solution.
The Solution
Fully hosted in the UK, Click4Assistance offers a live chat solution which allows website visitors to confidently engage with your advisors, instantly via text based communication. Advanced chat routing ensures the visitor is connected with the correct department for their enquiry and features including file transfer and intelligent predefined replies aid speedy first contact resolutions. Our location, security policies and infrastructure guarantee full compliance with data protection regulations.
The Result
Creating a private and secure environment, live chat software increases engagement rates with online visitors, allowing advisors to answer questions and encourage online transaction completion, while improving customer satisfaction levels. Multiple chats can be handled simultaneously, reducing resources and ensuring enquiries receive quicker responses, with customers receiving the information and reassurance required.
