Client banner lines.

Web Chat for
Local Authorities

‘Experiences’ by Click4Assistance is designed to aid local authorities with digital transformation. Enhanced with intelligent chat routing and signposting functionality to increase efficiency.

Local authority building.
Southampton City Council - a Click4Assistance live chat customer.

What Our Clients Say

Great product, supportive team. We have found the Click4Assistance solution to be much better than our previous supplier and has given us increased control and flexibility. It offers exceptional value for money.


Southampton Council

Southampton City Council - a Click4Assistance live chat customer.

Would You Like A Demo Of Our Live Chat Solution?

Our experts can offer advice and answer your
questions regarding live chat for your website.

  • Take advantage of our expert knowledge
  • Discuss comparable customer implementations
  • Security, key-metrics, training, we have the answers


Cyber Essentials Plus complaint chat for website
Live chat provider Click4Assistance is FSQS registered
GDPR regulated UK live chat provider


UK Data Storage for your live chat for website

UK Data

ISO 27001 adherence when it comes to live chat for your website

ISO 27001

GCloud platform used for online chat sofware


Saas Live chat provider Click4Assistance is FSQS registered


Live Chat for Local Authorities from the Experts

16 years of providing live chat software to Local and Central Government in the UK means we have a vast pool of knowledge and experience. Collaboration with some of the leading Councils has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for Local Authorities.

Government building illustration. Click4Assistance provide live chat to Local Authorities.

Registered with GCloud, Click4Assistance make procurement straightforward and provide the flexibility required. We know that refuse causes high levels of enquiries and parking permit renewals and blue badge applications require extra assistance. Public service enquiries can be varied and complex, our authorities benefit from support from people who understand the challenges.

  • Easily add short term licences at peak times
  • Multiple departments with one account
  • High security protocols
  • smartCast for digital applications
  • Support when you need it

For access to great information produced from many years working with Local Authorities, click to read our blogs:

Rapid Responses Reduce Resources

Proven to improve visitor satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for citizens and authorities alike.

  • Parking and Blue Badge
  • Refuse
  • Revs and Bens
  • Adult Social Care
  • Libraries & Highways
Live chat dialogue example.

Hi, Doug, welcome to our live chat, how can I help you?

Hello, I’m trying to report a missed bin collection.

No problem Doug, was the missed collection today?


Thanks Doug, this can be done online, I’ll redirect your page to the correct form.

Auto redirect to Missed Bin Report Form

I’ll stay with you in chat in case you have any questions while completing the form


Live chat dialogue with a chatbot. Female live chat operator photo.

Welcome to live chat Doug! I’m Artie the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

Collection day

Order a new bin

Missed collection

Collection day

No problem, can I take your postcode please?

XY59 Z99

Ok, your collection day will be Thursday, I’ll transfer a document which gives you a full timetable

System File Transfer – Bin collection timetable

Is there anything else I can help with?




What can I help you with?

I'd like to speak with a real person.

Ok I will connect you now…

Chat transferred to Sue

Live chat operator photo.

Hi Doug, my name is Sue, how can I help you…

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with citizens on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include citizens that prefer to use social platforms to communicate.

Video Chat provides a face to face interaction without needing to be in the same room. Useful for sensitive subjects or when body language would help communication.

Meeting Rooms provide the perfect environment for group discussions and consultations.

With a feature rich, easy to use solution which continues to develop you ensure your Authority is future proofed to handle new messaging platforms and exceed your citizens expectation.

Download Web Chat Examples for Local Authorities

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Selected live chat industry icon.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.