Great service and value for money
Integration was very simple, since we have had this we have had some very good engagement from customers and seen a conversion in business generating some great revenue.
Full credit to our account manager who has been on hand every step of the way and more than happy to answer all of questions, no matter how trivial!
Red Sea Holiday
Our experts can offer advice and answer your
questions regarding live chat for your website.
16 years of providing live chat software to the travel industry in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for travel companies.
Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our travel organisations receive support from people who understand the challenges.
Proven to increase bookings, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for travellers on websites.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, I would like to change a name on my booking please?
Ok, can I take your booking reference please?
Thanks Doug, I’ll look that up for you…
Hi Doug, your airline charges an administrative cost of £50 to make this change, did you want to proceed?
ok, can I take the name to be removed please…
Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Thanks Doug, I’m going to present a page which includes the latest information regarding restrictions to travel.
did this answer your question?
Yes, but I'd like to add someone to my booking.
Thanks Doug. One of my human colleagues will need to help you, I’ll connect you now.
Transferred to Agent
Hi Doug, can I take your booking reference please?
When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Increase bookings, save time and money, reduce resources and improve customer satisfaction with a chatbot today.
More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include travellers that prefer to use social platforms to communicate.
Meeting Rooms allow virtual open days and orientations.
Click2Call provides a free telephone service, especially useful for international travellers.
With a feature rich, easy to use solution which continues to develop you ensure your agency is future proofed to handle new messaging platforms and exceed your customers expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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