Software for Travel Companies | Web Chat and Live Chat

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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

Female using tablet device to book a holiday.

What Our Clients Say

Great service and value for money

Integration was very simple, since we have had this we have had some very good engagement from customers and seen a conversion in business generating some great revenue.

Full credit to our account manager who has been on hand every step of the way and more than happy to answer all of questions, no matter how trivial!

Ashley Secker

Red Sea Holiday

Would You Like A Demo Of Our Live Chat Solution?

Our experts can offer advice and answer your
questions regarding live chat for your website.

Take advantage of our expert knowledge
Discuss comparable customer implementations
Security, key-metrics, training, we have the answers

GDPR

UK Data

ISO 27001

GCloud

FSQS

Live Chat for Travel Agencies from the Experts

16 years of providing live chat software to the travel industry in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for travel companies.

Blue aeroplane illustration. Click4Assistance provides live chat software services to travel agencies.

Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our travel organisations receive support from people who understand the challenges.

Easily add short term licences at peak times
OmniChannel so you are available where your customers need you
Compatible with all CMS platforms
Easy to implement chatbots to triage enquiries
Support when you need it

For access to great information produced from many years working with the travel industry, click to read our blogs:

Rapid Responses Reduce Resources

Proven to increase bookings, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for travellers on websites.

Chatters a 4x more likely to purchase
Check availability
Confirm facilities at location
Change reservations
General enquiries

Hi, Doug, welcome to our live chat, how can I help you?

Hello, I would like to change a name on my booking please?

Ok, can I take your booking reference please?

SUN543

Thanks Doug, I’ll look that up for you…

Hi Doug, your airline charges an administrative cost of £50 to make this change, did you want to proceed?

Yes

ok, can I take the name to be removed please…

Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

Travel restrictions

Change my booking

Availability

Something else

Travel restrictions

Thanks Doug, I’m going to present a page which includes the latest information regarding restrictions to travel.

smartCast Opened

did this answer your question?

Yes, but I'd like to add someone to my booking.

Thanks Doug. One of my human colleagues will need to help you, I’ll connect you now.

Transferred to Agent

Hi Doug, can I take your booking reference please?

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Increase bookings, save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include travellers that prefer to use social platforms to communicate.

Meeting Rooms allow virtual open days and orientations.

Click2Call provides a free telephone service, especially useful for international travellers.

With a feature rich, easy to use solution which continues to develop you ensure your agency is future proofed to handle new messaging platforms and exceed your customers expectation.

Download Web Chat Examples for Travel Agencies

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.