The Challenge
Digitalised travel agencies can lose the personal service, which was traditionally expected the moment an enquirer walked through the door of a high street branch. This means that researching multiple holiday providers can become repetitive for the visitor and they may choose a package based on the cheapest deal rather than including customer service as a considering factor.
The Solution
Live chat software enables Travel agents to personalise their online service, providing access to the real experts behind the website. As visitors browse they can start a chat session and instantly receive help from an advisor. The representative can share digital brochures via the file transfer feature or automatically redirect the enquirer’s browser to a page of interest with the Auto-Navigation functionality.
The Result
Reduce the high abandonment rates experienced across the industry by ensuring you engage with visitors to your website before they move to a competitor by using live chat. Offering a more friendly and personalised service improves visitors’ satisfaction as they receive help instantly. Representatives can handle multiple chats simultaneously reducing the amount of time an advisor is spending on just one potential holidaymaker, therefore increasing your sales and bookings.
