Client banner lines.

Web Chat for Travel

As the competitive market moves away from high street branches to web based travel agencies, live chat software improves the online experience and increases bookings.

Female using tablet device to book a holiday.
Red Sea Holidays logo - a Click4Assistance live chat customer.

What Our Clients Say

Great service and value for money

Integration was very simple, since we have had this we have had some very good engagement from customers and seen a conversion in business generating some great revenue.

Full credit to our account manager who has been on hand every step of the way and more than happy to answer all of questions, no matter how trivial!

Ashley Secker

Red Sea Holiday

Red Sea Holidays logo - a Click4Assistance live chat customer.

Would You Like A Demo Of Our Live Chat Solution?

Our experts can offer advice and answer your
questions regarding live chat for your website.

  • Take advantage of our expert knowledge
  • Discuss comparable customer implementations
  • Security, key-metrics, training, we have the answers


Cyber Essentials Plus complaint chat for website
Live chat provider Click4Assistance is FSQS registered
GDPR regulated UK live chat provider


UK Data Storage for your live chat for website

UK Data

ISO 27001 adherence when it comes to live chat for your website

ISO 27001

GCloud platform used for online chat sofware


Saas Live chat provider Click4Assistance is FSQS registered


Live Chat for Travel Agencies from the Experts

16 years of providing live chat software to the travel industry in the UK means we have a vast pool of knowledge and experience. Collaboration with the biggest brands has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for travel companies.

Blue aeroplane illustration. Click4Assistance provides live chat software services to travel agencies.

Click4Assistance understands the changeability throughout the year and provide the flexibility required. We know that customers are 4 times more likely to purchase after a live chat. It’s now more essential than ever to include digital within your communication and engagement strategy. Our travel organisations receive support from people who understand the challenges.

  • Easily add short term licences at peak times
  • OmniChannel so you are available where your customers need you
  • Compatible with all CMS platforms
  • Easy to implement chatbots to triage enquiries
  • Support when you need it

For access to great information produced from many years working with the travel industry, click to read our blogs:

Rapid Responses Reduce Resources

Proven to increase bookings, improve customer satisfaction, increase first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for travellers on websites.

  • Chatters a 4x more likely to purchase
  • Check availability
  • Confirm facilities at location
  • Change reservations
  • General enquiries
Live chat dialogue example.

Hi, Doug, welcome to our live chat, how can I help you?

Hello, I would like to change a name on my booking please?

Ok, can I take your booking reference please?


Thanks Doug, I’ll look that up for you…

Hi Doug, your airline charges an administrative cost of £50 to make this change, did you want to proceed?


ok, can I take the name to be removed please…

Live chat dialogue with a chatbot. Male live chat operator photo.

Welcome to live chat Doug! I’m CONI the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:

Travel restrictions

Change my booking


Something else

Travel restrictions

Thanks Doug, I’m going to present a page which includes the latest information regarding restrictions to travel.

smartCast Opened

did this answer your question?

Yes, but I'd like to add someone to my booking.

Thanks Doug. One of my human colleagues will need to help you, I’ll connect you now.

Transferred to Agent

Live chat operator photo.

Hi Doug, can I take your booking reference please?

Add a Chatbot to your Team

When the majority of visitor questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the visitor quickly and easily 24/7, answering, advising and signposting where required.

When only a human response will do, your bot will hand off to the appropriate available agent, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.

Increase bookings, save time and money, reduce resources and improve customer satisfaction with a chatbot today.

MultiChannel Conversations in one Dashboard

More than live chat, Click4Assistance allows you to converse with customers on any of their chosen platforms. Integration with Facebook Messenger, WhatsApp and SMS ensures you include travellers that prefer to use social platforms to communicate.

Meeting Rooms allow virtual open days and orientations.

Click2Call provides a free telephone service, especially useful for international travellers.

With a feature rich, easy to use solution which continues to develop you ensure your agency is future proofed to handle new messaging platforms and exceed your customers expectation.

Download Web Chat Examples for Travel Agencies

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Selected live chat industry icon.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.