The initial support to set up the chat service was amazing. We were guided through all of the process. Since then the support has again been amazing and there is no intermitting service, at all. Thank you so much.
University of Kent
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16 years of providing live chat software with a customer base of over 25% of Universities in the UK means we have a vast pool of knowledge and experience. Collaboration with some of the leading institutions has fuelled development of the solution and changes to business practices to ensure the software is the perfect fit for Universities.
Click4Assistance understands the changeability throughout the academic year and provide the flexibility required. We know that chat volumes increase by 30% on ‘A’ level results day, and that our Universities benefit from extended support hours at crucial times.
For access to great information produced from many years working with Universities, click to read our blogs:
Proven to increase student satisfaction, improve first contact resolution, reduce time and save costs, Live Chat is the preferred method of communication for students and Universities alike.
Hi, Doug, welcome to our live chat, how can I help you?
Hello, I'm interested in enrolling in a course but wanted to know more about the accommodation.
No problem Doug, which course are you interested in?
Thanks Doug, that will be at our City campus, there are several options for first year students. I'll transfer you some further information.
Click here to download all information regarding accommodation.
We have an open day on 2nd September, which would give you the opportunity to have a look around. Would you like me to register you?
Excellent, can I take your email address please?
Welcome to live chat Doug! I'm Artie the chatbot, here to answer your questions or get you to the right advisor. Please select one of the below:
Thanks Doug, our next open day is 2nd September, would you like me to register you?
No problem, can I take your email address please?
All done Doug, you will receive confirmation and some further information to your email address.
Is there anything else I can help with?
What can I help you with?
Great, which subject do you have questions about?
Good choice! There are several courses relating to this subject with varying resulting qualifications. Would you like me to connect you with a course advisor for a more in depth conversation?
Ok I will connect you now...
Hi Doug, I am Ashton one of the course advisors, I understand you would like some more information relating to biology courses. I'll run you through the options available so we can find the best course for you…
When the majority of student questions are repetitive and easy to answer, automating your solution makes perfect sense. A chatbot acts like another member of your team, taking chats and answering the student quickly and easily 24/7, advising and signposting where required.
When only a human response will do, your bot will hand off to the appropriate available advisor, transferring the chat just like a human colleague, with a full transcript of the conversation visible. Your bot can even be used to triage enquiries, performing more complex routing by asking preliminary questions to establish the correct team.
Save time and money, reduce resources and improve customer satisfaction with a chatbot today.
Gen Z expect to contact you from anywhere. More than live chat, Click4Assistance allows you to converse with students on any chosen platforms. Integration with Facebook Messenger, WhatsApp & SMS ensures you include students who prefer to use social platforms to communicate.
Click2Call provides a free telephone service, especially useful for international students.
Meeting Rooms provide the perfect environment for group discussions
and virtual open days.
With a feature rich, easy to use solution which continues to develop, ensuring your University is future proofed to handle new messaging platforms and exceed your students expectation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
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