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Technologies including Web Chat Software boost Online Fundraising
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13 January 2015

Gemma Baker

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Technologies including Web Chat Software boost Online Fundraising

A leading charity software provider, Blackbaud has outlined how technology continues to innovate and give added momentum to fundraising.  Fundraising itself has been made much easier with the advent of the Internet but there is also evidence that newer developments have given it a further boost.


In particular, technology including, social media and web chat software have enabled fundraisers to:

  • Reach donors in new places
  • Give greater depth to online stories with video and descriptors
  • Make giving easier and more streamlined
  • Give more frequent updates
  • Keep costs at a minimum

Perhaps the greatest innovation with regard to modern technology for fundraisers is the use of video – especially across social media channels 

This media is then shared and often goes viral due to  web chat software and social media.  This is particularly true when users are sharing or viewing using mobile smartphones or tablets which are great for video and can then be shared quickly with friends or followers.

Live chat software, particularly for fundraising, is probably one of the newer technologies that is also now making online fundraising much easier for both businesses and donors.  Web chat software is relatively cheap to implement for non-profit organisations and offers immediate interaction with donors and partners.  It also gives web visitors the ability to get instant answers and advice on all aspects of fundraising and information on the respective charities or events.

Web chat software also has the ability to target website visitors (who may be potential donors or future partners) using proactive or ruled based prompts within the live chat software.  Interacting with web visitors adds a more human touch to the fundraising experience which can often by lacking from a website.  Conversing with a customer can often be the one element that can turn a web visitor or new user into a donor or new fundraiser – adding that perfect reassurance or simple information at just the right time.

Click4Assistance has been providing web chat software to businesses since 2004 and have packages to suit large corporates as well as SMEs and non-profit organisations.  For further information or to begin a no obligation trial click here



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UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.