Click4Assistance UK has noticed a huge increase in interest from the UK market wishing to add live chat to their websites. Live chat has a number of applications across a multitude of industries from providing support to existing customers to enabling another means of communication like standard phone or email.
Looking at the benefits offered by adding live chat, we can conclude this new form of communication is here to stay due to its simplicity and ability to fulfil the need of the consumer to have their questions answered instantly.
As a consumer with a question, if you’re presented with 3 options:
Which one of these options would you choose?
Well you’re not alone! Businesses and organisations from various sectors including, universities, local authorities through to car dealers have all realised the potential when they add live chat to their websites.
Depending on the type of implementation it’s quite easy to assume over 3% of your website visitors will start a live chat with your business. Click4Assistance UK technology even allows you to approach visitors on your website offering them advice at critical stages in their journey, engaging by choosing to add live chat can increase the uptakes of chat by over 40%.
Not only will you see more visitors on your website engage with you, adding live chat to your website will also provide your business with some of the following benefits:
Click4Assistance UK has collected a vast amount of knowledge and understanding working closely with businesses that add live chat to their website. By gaining this knowledge we are able to help advise and train businesses to ensure they implement live chat in the most effective way to suit their business needs.
Live chat can be added to any business website in a matter of minutes, by simply copying a small piece of script into the desired website. Once added, the live chat button will appear in the location you desire.
This live chat button will change state depending on the availability of your operators, toggling between an “online” and “offline” image. Should a visitor click on an offline button they will be taken to a call-back form allowing you to collect their information which then gets automatically emailed to you.
When operators are available, the visitor will be asked to enter their name (you can request any other information at this point, for example, their email address, telephone number etc). Once entered the visitor will be instantly taken to a live chat with one of your operators.
We understand some businesses are reluctant when it comes to adding live chat, this is usually due to never using this type of technology before, we can only assume picking up the telephone the first time it rang to be as daunting.
Click4Assistance was designed with usability in mind, a primary aim was to ensure live chats are handled in the most effectively and efficient manner possible. A number of features have are included to help operators during the live chat conversation.
Find out more information on how to add live chat to your website.
See how live chat can improve your online communication with our industry speciﬁc customer examples. Simply select your industry below to learn how our software beneﬁts businesses in your sector.