Products
- Live Chat
  
  Drive sales & support enquiries using web chat.
  
  Fully brandable and configurable chat windows, with a unique dashboard designed with 20+ years of agent feedback. Powerful reporting and operational management for all team sizes.
- Chatbots & AI Agents
  
  Meet Coni & Arti.
  
  Coni
  The conversational chatbot can be built with our easy-to-use chatbot builder.
  
  Arti
  Our latest AI Agent Chatbot, powered by ChatGPT.
- Omni Channel
  A complete omni channel solution, enabling multiple communication channels in a single platform.
  
  WhatsApp
  
  Facebook Messenger
  
  SMS
  
  Video Chat
  
  Click2Call
  
  Meeting Rooms
- Integrations
  
  Integration with CRM systems such as Microsoft Dynamics 365 and Salesforce.
  
  Compatible with all CMS systems with plugins for WordPress, Magento, Joomla and Opencart.
- Visitor Insights
  
  Track conversions, identify hot leads and prospect identification with advanced management information and website analytics.
  
  Proactive engage, co-browsing and screen sharing with website visitors.
Pricing
Customers
Support
- Blogs & Articles
  
  Our blogs and articles provide a wealth of information, keeping you up to date with latest news and trends regarding your industry and the latest developments with webchat, Chatbots and AI technologies.
- Videos
  
  Get started with our easy-to-follow video library and guides, offering step-by-step instructions for beginners and those looking to refine their skills. With clear tutorials and detailed resources, you'll have the tools you need to succeed at your own pace.
- Resources
  
  Access a variety of resources and white papers on topics ranging from live chat solutions to AI. These documents offer expert insights and best practices to help you improve your online communication strategy and enhance customer engagement.
- Security
  
  Data protection is our top priority. Discover how our secure data storage, robust controls, and advanced physical security measures ensure your information is always safe and protected.
- System Status
  
  Current information regarding the status of our systems.
Company
- About us
  
  UK Chat & Chatbot Provider
  
  Over 20 years providing UK companies live chat solutions including Chatbots and AI / ChatGPT powered Chatbots.
- Partnerships
  
  Our partnership programme
  
  Whether you’re a web-developer, marketing agency or contact centre, find out more about our partnership programme.
- Managed Services
  
  Our managed services
  
  Have your chats managed by a chat handling service, overflow or complete 24/7 coverage. Various options are available.
- Vacancies
  
  At Click4Assistance we are always looking for talented individuals that are passionate about delivering new technologies and customer success.
- Contact us
  
  Questions?
  
  Feel free to contact our team by chat, phone or email.

Free Trial Demo

25 January 2013 Tips for using Online Chat Software | 5540 views

Are you Scheduling your Online Chat Software Reports?

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Related Blogs

02 April 2013

Are you being served? Add Live Chat Software

08 March 2013

Online Travel gets that personal touch with Web Chat Software

21 February 2013

At Home or at the Office, don’t miss online chats

82% of our customers have now set up scheduled reports enabling them to automatically have their requested reports delivered straight to their inbox.

There’s no need to log in to the software, they will arrive at the same time every day, week, month or year

Send them to numerous email addresses, in either CSV or HTML format, to ensure you get the most up to date information on your account.

Turn the data from your account into management information and monitor changes to your Live Chat operations. You can even filter reports, to view specific information such as the website hits from an individual country.

Why not filter the same report using different criteria and schedule both to be delivered for an easy comparison!

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How AI Chatbot Software Reduces Compliance Risks for UK Contact Centres

Discover how Click4Assistance AI chatbot software helps UK contact centres minimise compliance risks by improving data security, maintaining regulatory adherence, and ensuring consistent customer interactions.

04 Jun 2025

Meet Coni – The Customer Service Chatbot for Websites

Discover Coni, the AI chatbot from Click4Assistance, built to boost customer service, streamline service, and provide round-the-clock support.

18 Jun 2025

How adding live chat to a website helps nonprofits engage more supporters and volunteers online

Nonprofits are constantly seeking new ways to connect with supporters, inspire donations, and recruit volunteers. With more people than ever visiting charity websites and interacting through social media, it’s essential that nonprofit organisations engage quickly and offer support. Adding live chat to a website helps.