26 January 2017
Heart Charity Cardiomyopathy UK’s Chat on Your Website Implementation
Cardiomyopathy is a disease of the heart muscle, affecting about 1 in 500 people of any age, and unfortunately it’s incurable. Cardiomyopathy UK are a charity that help people with the condition live a long and full life.
The charity teamed up with Click4Assistance in November 2015, with intentions to offer an online communication channel for their visitors who may not feel comfortable contacting via telephone or email.
Cardiomyopathy UK have specific times the chat solution is available. When visitors are online, they’re able to see if a representative is available to start a chat.
The charity has a page dedicated for their Live Chat facility, explaining what it is and how to use it.
“Live Chat is great if you are in a place where you cannot talk (such as at work) because you can simply click the chat button to start a conversation with a support nurse or virtual adviser. If you want a quick response to a question or don't feel like speaking on the phone then using Live Chat is ideal.”
It is useful for the charity to explain this as not everyone has used live chat on a website before, it reassures visitors of the chat button purpose and enables them to use it as intended.
Cardiomyopathy UK’s Customisation Decisions
They have two different buttons; a purple and a red one. The purple button signifies the virtual advisors, who support non-clinical questions. For example; rights, benefits and welfare.
The red button shows the support nurses are available to advise customers about cardiomyopathy, and can send helpful brochures and leaflets via the file transfer, for the visitor to read offline.
Support nurses are using advising on the visitor’s condition, therefore the chat needs to be secure to ensure personal data isn’t accessed or breached.
Click4Assistance Security Policy
Security is one of our top priorities. As a UK based company, our data centres in London conform to ISO 9001 and 27001 standards. Click4Assistance adheres to the regulations laid out by the FCA for data storage, Data Protection Act 1988 and is PCI compliant.
All of our internal security policies are constantly monitored, tested, reviewed and updated, ensuring each of the following aspects are addressed:
- Data storage and encryption
- Physical and remote access
- System monitoring
- Business continuity
- Disaster recovery
Visitors shouldn’t feel cautious about giving personal details over chat, due to the encryption practices in place.
Why not increase your online support like Cardiomyopathy UK and implement a Live Chat solution. To learn more, drop us an email at firstname.lastname@example.org or start a chat today to receive a free information starter pack.