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WhatsApp Improves Encryption
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12 May 2016

Gemma Baker


WhatsApp Improves Encryption

Security has recently headlined the news, especially for businesses affected by the Safe Harbor invalidation, with companies now tightening their security.


Fears over Facebook security kicked off the investigation about Safe Harbor, and their newly purchased company WhatsApp, has increased their encryption across the messaging platform.

The security within a company is of key importance, due to the volume of data being handled.  But it isn’t just the businesses that make security their priority, it’s now prioritised on a personal level too, as the customers who use WhatsApp, Facebook or any other messaging platform, want to be certain their data and information is being kept safe and out of the reach of hackers, or anyone that can get hold of their information.

Due to the Safe Harbor incident, WhatsApp have decided to implement end to end encryption, meaning the security is improved. The sender’s messages will be scrambled whilst being delivered and are easily decrypted once received, so the other person can read it. WhatsApp have decided to encrypt the file transfer and voice messages also, which decreases the chance of hackers being able to access messages.

The Click4Assistance chat box for website has always had encryption for the protection of data that’s transferred across chat, for example; customers’ personal information such as billing details, home addresses or telephone numbers. In fact, the live chat transmission has the same encryption level as a payment page on a website. Having data stored and processed in the UK means customer information is kept safe and secure.

Chat box for website is secure on laptop

Click4Assistance are a UK based chat box for website provider with data stored securely in Telecity, London, conforming to ISO 9001 and 27001. We have been providing live chat for over 10 years, with security always being our top priority. Click4Assistance abide by the stringent regulations laid out by the FCA, Data Protection Act 1998 and PCI compliance for data storage. The Click4Assistance chat box for website has been designed from the ground-up with secure foundations, all chat communications are over https/SSL using 256bit encryption (the same level of encryption you would expect on any checkout page). Customers include financial institutions, local authorities and universities along with healthcare providers.


To ensure your data is being kept safe and secure, why not implement a chat box for website with a UK based provider like Click4Assistance. For more information on our live chat solution, drop us an email at or call us on 0845 123 5871.

Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


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Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


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