06 December 2012
Click4Assistance incorporates Chat queuing into live chat software Toolbox
Click4Assistance is pleased to announce the incorporation of a chat queuing system into the live chat software Toolbox.
Developed for customers with high levels of incoming chats, the option to include a queuing system further increases the flexibility of our solution
When using the queuing option, incoming chats will remain unassigned in the dashboard until they are taken by an operator. Meanwhile, the live chat software keeps your visitors updated on their position within the queue, to prevent chat abandonment before an operator can initiate the conversation.
Chat queuing is easy to enable or disable and can be found within the workflow section of the software. You can even change the message presented to the visitor along with how often they should be notified. The inclusion of this new feature is another example of the continuing research and development we undertake based on customer feedback.
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