Products
- Live Chat
  
  Drive sales & support enquiries using web chat.
  
  Fully brandable and configurable chat windows, with a unique dashboard designed with 20+ years of agent feedback. Powerful reporting and operational management for all team sizes.
- Chatbots & AI Agents
  
  Meet Coni & Arti.
  
  Coni
  The conversational chatbot can be built with our easy-to-use chatbot builder.
  
  Arti
  Our latest AI Agent Chatbot, powered by ChatGPT.
- Omni Channel
  A complete omni channel solution, enabling multiple communication channels in a single platform.
  
  WhatsApp
  
  Facebook Messenger
  
  SMS
  
  Video Chat
  
  Click2Call
  
  Meeting Rooms
- Integrations
  
  Integration with CRM systems such as Microsoft Dynamics 365 and Salesforce.
  
  Compatible with all CMS systems with plugins for WordPress, Magento, Joomla and Opencart.
- Visitor Insights
  
  Track conversions, identify hot leads and prospect identification with advanced management information and website analytics.
  
  Proactive engage, co-browsing and screen sharing with website visitors.
Pricing
Customers
Support
- Blogs & Articles
  
  Our blogs and articles provide a wealth of information, keeping you up to date with latest news and trends regarding your industry and the latest developments with webchat, Chatbots and AI technologies.
- Videos
  
  Get started with our easy-to-follow video library and guides, offering step-by-step instructions for beginners and those looking to refine their skills. With clear tutorials and detailed resources, you'll have the tools you need to succeed at your own pace.
- Resources
  
  Access a variety of resources and white papers on topics ranging from live chat solutions to AI. These documents offer expert insights and best practices to help you improve your online communication strategy and enhance customer engagement.
- Security
  
  Data protection is our top priority. Discover how our secure data storage, robust controls, and advanced physical security measures ensure your information is always safe and protected.
- System Status
  
  Current information regarding the status of our systems.
Company
- About us
  
  UK Chat & Chatbot Provider
  
  Over 20 years providing UK companies live chat solutions including Chatbots and AI / ChatGPT powered Chatbots.
- Partnerships
  
  Our partnership programme
  
  Whether you’re a web-developer, marketing agency or contact centre, find out more about our partnership programme.
- Managed Services
  
  Our managed services
  
  Have your chats managed by a chat handling service, overflow or complete 24/7 coverage. Various options are available.
- Vacancies
  
  At Click4Assistance we are always looking for talented individuals that are passionate about delivering new technologies and customer success.
- Contact us
  
  Questions?
  
  Feel free to contact our team by chat, phone or email.

Free Trial Demo

07 May 2014 Tips for using Online Chat Software | 13950 views

Click4Assistance Releases Mobile-Friendly Live Chat Software

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Following the server migration and Heartbleed announcement in April the Click4Assistance team is once again focused on enhancing UK’s favourite live chat software.

May sees Click4Assistance further enhance existing mobile chat functionality for website visitors. The live chat window can now behave like a liquid – adjusting to the shape of its container for maximum usability regardless of the visitor’s device, resolution or browser. The new responsive design model is 100% customisable and ideally suited for UK’s fragmented mobile device market.

An independent report by WeAreApps revealed that 60.4% of UK’s population are smartphone users. By 2017, smartphone users are expected to account for nearly 81% of all mobile users.

By 2017, tablets are expected to join the mass-market device, with 1 in 2 people owning a device of the tablet format.

The smartphone market share is torn between the Android (68%) and iOS (19%) mobile operating systems, with Windows (10%) and Blackberry (3.4%) falling far behind. Even without looking at the various screen resolutions and browsers, this creates a challenging environment for website owners.

The Click4Assistance responsive design caters for a multi-mobile audience; allowing clients to add their logo, strapline and brand colours with full mobile compatibility. Like the desktop counterpart, the mobile chat facilitates an unlimited number of pre-chat (collect contact details/name), chat window and post-chat (surveys, feedback) combinations.

Customising the live chat window for smartphone and tablet visitors will allow clients to increase customer satisfaction and loyalty by improving mobile usability

The mobile chat enhancement represents one of the many client-driven developments that keep Click4Assistance at the forefront of UK’s competitive live chat software market.

The Click4Assistance team provides a range of consultation and design work to optimise your chat window for UK’s mobile market. For a best practice guide on chat window design for a mobile market, please contact Click4Assistance via theteam@click4assistance.co.uk and ask for our whitepaper on mobile design.

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