23 March 2022
5 More Reasons To Use Click4Assistance
C4A offers a powerful UK live chat platform complete with AI chatbots and social media chat integration. Here are more reasons to consider us.
One of the most difficult components of starting a business is having enough customer support to deal with questions, problems, and other issues that might arise. While you might be handling marketing and product development with relative ease, offering proper support to your customers can be the little push you need to transform your business.
In fact, many businesses have experienced massive growth thanks to their outstanding customer service. It shows your customers that you care and it gives them a reason to choose your business over competitors. Unfortunately, managing your customer support team can be challenging. Providing the right types of support can also be difficult, but there are a number of ways for you to make it a little easier.
But thanks to modern technology, we now have many different ways to handle an overwhelming number of support queries with just a small team. Much of it comes down to better software and training for support staff, but there are also AI chatbots that can deal with most standard customer support requests without needing a member of staff.
This is where Click4Assistance can help fill in your customer support needs, but why choose C4A over other methods for improving your support team?
UK data storage that provides extra safety and peace of mind
Following the fall of the EU-US privacy shield in July 2020, companies have started to become more concerned over their data security. This has led many businesses to seek alternatives for handling cybersecurity and also be mindful about where they store their data. The more local the storage centre is, the more likely there will be extreme data protection strategies in place that will help safeguard everything that the business deems important. For us, that means keeping all of your customer information and chats private.
So if you’re looking for a live chat platform that can guarantee your privacy and safety as a UK business, then look no further than C4A, With our UK data storage locations, you’ll have peace of mind knowing that the fall of the privacy shield does not affect us, and we’re still dedicated to safeguarding all of your data.
Improved security measures to safeguard your data
We focus on providing peace of mind not just through our UK data storage locations, but also the security measures in place with our live chat platform itself. We offer full data encryption in transit and at rest, meaning that all of your communications are completely obfuscated and cannot be read by any bad actors. This provides your business, your staff, and your customers with complete peace of mind.
Multi-channel functionality with chatbots and social integration
One of the most useful features of Click4Assistance is being able to integrate our live chat platform into your existing support structure. This means that you won’t need to reorganize or restructure your existing support processes. Instead, it gives you the option of adding additional features to what you already have. For example, you might already have direct messaging support features thanks to Facebook or WhatsApp. Our live chat platform can be integrated with your existing support processes with ease, meaning you won’t need to completely replace existing solutions.
So if you’re interested in live chatbots or redirecting your current support platforms to our Click4Assistance service, it’s completely possible and you don’t need to make major changes to your processes or hire new staff.
5-star ratings on Trustpilot and outstanding support
Click4Assistance is just one of many live chat platforms that are available to you. We believe that our easy integration methods and chatbots can help you expand the functionality of your support services, thus improving your business’s reputation and potential revenue. However, just saying that isn’t enough.
But we do have Trustpilot to prove it. We offer outstanding support and value in addition to the service we offer. This is reflected by our Trustpilot reviews and feedback that we get from our valued customers. If you’re ever unsure about our legitimacy or our ability to add value to our customers’ support systems, you can rest assured knowing that we have plenty of positive reviews and high ratings.
Support the local British economy
Click4Assistance is a business based in Essex. Although we provide services to the entire country, we hire all of our staff from within the UK. This makes us a proud British business and it means that supporting us will help support the country’s economy. Using our services also entitles you to many other benefits, such as legal advantages and support staff that you can guarantee being able to communicate clearly and concisely when you need help.
So if you’re looking to integrate our feature-rich live chat platform into your business’s support system, get in touch with us today for more information.