26 May 2022
5 Reasons To Get Chat Software For My Website
Why should I get chat software for my website? Let Click4Assistance talk you through some of the benefits of chat software and how it can transform your business.
If you haven’t already embraced chat software, you could be missing out. Chat software helps businesses connect with their customers for an enhanced user experience, helping to provide better customer service and generate more leads for your business.
Still wondering ‘why I should get chat software for my website?’ Take a look at 5 reasons why it’s time to take the plunge.
1. Enhance your customer service
Customers have high expectations when it comes to customer service. Live chat is fast-becoming consumers’ preferred communication tool, with over 75% of people preferring to interact over live chat compared to other forms of contact. It provides real-time interaction, giving customers access to support when they want it.
Most consumers expect to see live chat on a business’ website. It can help build trust and help encourage repeat visits to your page.
2. Help resolve common customer queries
Chat software can help make your customer service areas more efficient. By providing solutions to commonly asked questions, customers can get quick resolutions in just a few simple steps. This frees up your customer service agents’ time so that they can dedicate their efforts to more complex queries.
3. Provide 24/7 support
Customers expect fast responses to queries, something that isn’t always possible when you have set operating hours or a limited customer support team. With chat software, you can provide 24/7 for your customers using either live chat, chatbots or formbots to help you answer customers quickly, providing the information and interactions they need to continue their user journey.
4. Increase your sales
It’s been proven that increasing your customer service can help increase sales. A recent poll has shown that 62% of customers are more likely to buy a product if live chat was available. Chat software can help answer questions customers might have that will help them make a purchase, increasing conversions for your business. Live chat can also help you identify areas that are preventing conversions to enable you to make improvements.
5. Gain valuable insights and data
Chat software can gather valuable customer insights for your business. From feeding into your CRM to measuring the performance of your customer service agents, there’s a lot of useful data available through chat software. Chat software can be used to identify products and services of interest to customers, helping to make more informed buying decisions and inform your marketing campaigns.
These are just some of the many benefits of integrating chat software into your website. If you’re interested in experiencing the benefits for yourself, get in touch with Click4Assistance today. We can provide you with a free demonstration or a free trial to help you see how chat software can transform your website and provide better user experiences.