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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

FormBot

Chatbot AI system that can handle unlimited number of chats 24/7.

The Click4Assistance FormBot

Fully automated, the Formbot will converse with your customer, asking questions and collecting answers, whilst prompting for their contact details.

The visitor can be transferred to a human advisor and the collected details emailed to you when the chat ﬁnishes.

Try Our Simple FormBot Templates

Choose from our selection of FormBots suitable for use in a range of industries. Each FormBot will collect information and then transfer to a real agent if required, or email the data to a designated address in real time.

Select your FormBot to use ‘off the shelf’, or edit to suit your business requirements.

Appointment Booker

Clients can easily book any type of appointment.

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Education

Allow potential students to enquire about your courses.

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Insurance

Visitors can request a new policy or adjust their existing policy.

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IT Support

Users can provide information regarding their IT support issue.

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Lead Generation

Gather contact details for lead generation.

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Travel Booker

Collect visitors travel requirements and contact details.

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Looking for an Advanced AI ChatBot?

If you're looking for a basic ChatBot which can be easily configured to collect details from your visitors and answer common questions, find out how Coni can help...

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NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Messaging

ChatBot AI

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.