Click4Assistance glyph Flower shape graphic Rectangle shape
05 April 2016 | 4845 views

Live Chat Integration Helps Charities

Live Chat Integration Helps Charities

Click4Assistance chat integration has been aiding charities for over a decade. Providing an anonymous and secure channel to charity representatives, with Cancer Research UK being the last to integrate chat into their care strategy.  

 

Campaigns, pet care, vaccinations and sanitation are the most popular charity themes. There are over 180,000 charities registered in the UK, dating way back to the 12th Century. Charities like Great Ormond St Children’s Hospital, Cancer Research UK, Best Friends Animal Society and British Heart Foundation are just a few among thousands of charities that help across the world.

As well as having posters and flyers spread around the community, encouraging people to get involved, charities have received help from technology, due to advertisements on social media, radio and television as well as TV shows such as Comic Relief, where they give you a number to text  or call to send a small donation.

Advertisements on websites that are visited daily promote the charity and often have a link back to the website with more information. Social media has had a big impact on charities as it’s the most intriguing way for the charity to reach out to followers. Charity shows like Children in Need and Comic Relief are watched all around the world every year. Technology is used by the majority of the world, therefore charities reach out to almost everyone.

How a Live Chat Integration Helps Charities

Charities can benefit from chat integration as they can advise supporters of their charity when arranging events or making donations. Benefactors may want to donate online; therefore using the auto direct feature on chat allows the operator to direct the visitor to the correct page.

Chat integration giving a helping hand

Click4Assistance offer a high level of privacy, not only can the visitor chat without the fear of being overheard, the chat integration is transmitted with 256bit SSL encryption, offering the same level of security as a payment page.

Examples of Charitable Organisations Using the Click4Assistance Chat Integration

  • Cancer Research UK implemented the chat integration to support vulnerable visitors with direct advice using trained nurses to advise patients.

  • The Citizens Advice Bureau uses the solution as a direct method of contact for residents needing advice or to book appointments with advisors.

  • MS-UK use the software to chat to people living with Multiple Sclerosis and also recommend fundraising.

Click4Assistance offer a 10% discount for charities using chat integration with their websites to help support them. For more information about how integrating chat can benefit your charity, contact theteam@click4assistance.co.uk or start a chat with one of our experienced account managers today!

Popular Blogs

Everything You Need to Know About Elon Musk's AI Grok 23 Oct 2024

Everything You Need to Know About Elon Musk's AI Grok

Grok has been making headlines, for better or worse, since its inception. Here’s all you need to know about Elon Musk’s AI tool.

Read more
Top 10 common chatbot mistakes and how to avoid them 19 Feb 2025

Top 10 common chatbot mistakes and how to avoid them

Want to add live chat and chatbot to your website? Read this guide to the most common mistakes and how to avoid them first.

Read more
How live chat software supports social media marketing strategies 23 Apr 2025

How live chat software supports social media marketing strategies

Discover how live chat helps marketers across industries boost engagement, drive conversions, and provide real-time support through their social media marketing strategies.

Read more

Find out more

Live chat dashboard with chat window example

Live chat

Learn how live chat can help empower your organisation.

Find out more
Coni chatbot live chat support Arti AI for live chat business support

Chatbots & AI

Learn how chatbots and AI can help you engage with your audience.

Find out more
integrated omnichannel communications

Omnichannel

Connect with your audience using multiple omnichannels.

Find out more

Discover more

Want to see how live chat can work for your organisation?

See examples of web chat and chatbot implementations for your industry. Be inspired by how other companies in your sector use live chat!

Download web chat and chatbot examples for your industry

Embrace new ways of engaging with your audience!