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Click4Assistance Live Chat Service is Mobile Compatible
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03 March 2016

Gemma Baker

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Click4Assistance Live Chat Service is Mobile Compatible

With the rise of devices such as mobile and tablets being able to provide users with equivalent apps that laptops can, it’s vital live chat services are adaptable to whichever device users are browsing on.


An Overview

Symptomatic of the fall in Laptop purchases, many people have now turned to mobile devices such as phones and tablets. PCs and laptops now face competition from smartphones and tablets, which have been improved with longer battery life cycles and of course, are highly portable. IDC, an American analysis and advisory firm, said PC shipments fell by 10.6% and the decline was the worst since it started tracking them.

Half of all UK adults access the internet on their mobile phone. Purchases made using smartphones or tablets has grown by 551% in the last year. Students at Universities are more likely to use a live chat tool on their smartphone than PCs, the 16-25 year old demographic prefer to use their smartphones as a means of text-based communications and have easier access. Employees in workplaces may prefer the PC as it’s already conveniently placed.

With Samsung and Apple taking over the smartphone market and a range of tablets, it’s important that businesses cater for all devices. At Click4Assistance, we understand the UK market and provide a multi-platform chat solution designed to reach more customers and generate more leads.

Using live chat services on a smartphone or tablet is just another simple way of communicating with agents and answering visitor’s questions efficiently. There are no setup costs, quick and easy implementation and of course, unlimited chat variations. The windows are responsive and compatible for a phone or tablet.

Click4Assistance live chat on website

The Difference between the Live Chat App across a Variety of Devices

The live chat app windows on a desktop are bigger and offer more freedom when customising, the space on the window allows a more elaborate design.  They can be moved around on the page while the visitor is still able to browse. Mobile devices offer less virtual real estate and a challenging mix of resolutions. The live chat on website interface needs to accommodate landscape/portrait orientation for easier use with a different input, especially virtual keyboard and touchscreen. Internet connection is generally slower, therefore a simpler design is required which aids the window’s load speed.

How We Deliver Live Chat Services

Our solution has a responsive window that adapts to the size of the visitor’s device, ensuring that every visitor has a user friendly experience. Using an embedded live chat services window, the solution detects if the visitor is browsing on a mobile and the popup window is presented in a new tab within the browser, which means the visitor can still browse the website, while engaging in chat.

If you have any more questions about how to add live chat to your website or would like to know more about the Click4Assistance mobile document, just click here or contact us on theteam@click4ssistance.co.uk or give us a call on 0845 123 5871.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.