09 January 2020
Does your travel agency have a leaky bucket?
When you think of booking a holiday as today’s consumer, it’s normally outside of the typical office hours, so you turn to Google for initial inspiration, poke around various websites for flight prices, hotels or sightseeing tour packages, and then back to Google to compare all the options you’ve just found.
Say, you’ve shortlisted a few all-inclusive holiday deals and now it’s time to make the dream more real, but you have some questions, so you jump back onto your shortlisted travel agency’s website. If they have live chat software, you can speak with an advisor if they are online, or if not, you can leave your contact details in their offline form and they will contact you when they are available. Some travel agencies even have an AI ChatBot that can answer basic questions or gather more information before passing you along to a travel agent. It’s great when you have a question at any time of day and there is someone there to help you, even if it’s an AI ChatBot.
But what happens if they don’t have any live chat software on their website? Do you fill out a contact form and hope that it does not get lost in a hidden folder or sent to junk? Do you wait until the next working day and wait on hold for 20 of your 30 minute break? Or do you move along to a competing travel agency with the communication facilities that better suit your lifestyle? The bigger question is, does your travel agency have a leaky bucket, letting potential leads and prospects slip through the holes in your customer service approach? If you do have a leaky bucket, how can you fix it? Live chat software is one prescription for remedying this particular issue, and along with Click4Assistance’s offering, you will also gain the added benefits of smartContact offline forms and AI chatbots, built in so you only need one pill.
Gather the right lead data
Gathering data is a little complicated and can be unreliable as website visitors don’t always deliver an accurate picture of what they need. Prospects often don’t give all the details required because many do not know exactly what a travel agent would need beyond contact information. But imagine if you had more than just a name and a contact number. Imagine if you had their name, email address, contact number, potential holiday dates and location, and budget. Rather than ring a potential customer to ask them these questions, you would ring them with a solution based on the information provided. Could you fathom how much time that would save in a month, or a year? The right data can make or break a prospect’s relationship with your travel agency. Click4Assistance’s smartContact feature can assist you in getting the right information from your website visitors even when you’re asleep. That’s a few leaky holes gone.
Is your team asking the right questions at the right time?
Customer service is a non-stop, unrelenting beast that does not sleep and knows no patience of its own. So why not match it with a solution that’s equally unrelenting? As technology slingshots us into the future, artificial intelligence ChatBots can be the welcoming experience that greets a website visitor when your entire team is offline. The amazing thing is that an AI ChatBot can speak with an unlimited number of users simultaneously and assist them with simple queries, help them navigate the website and gather the information your travel agency needs, making its efficiency unparalleled. Another few leaks remedied.
Ensuring that your travel agency is operating at peak productivity is a must to remain competitive for today’s customer. The live chat software works hard so you and your team don’t have to. Alleviating the pressure of always being online and finding the right solution to collect the right information, your travel agency will remedy any remaining leaks in the lead and prospect bucket.
If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your travel agency more effective in 2020, give us a call on 08451235871 or send an email firstname.lastname@example.org and one of our team experts will be with you right away.