Natural Language Processing (NLP) understands the meaning of a question when posed different ways.
When a human is ask “what is the cost of ABC?” or “how much is ABC?” NLP knows they are asking for the price of a product and therefore can respond accordingly.
In order to achieve this level of intelligence, a full understanding of your requirements is needed. Following consultation we develop a Bot to understand a variety of questions, asked in multiple ways.
A Formbot collects information in a structured way.
Questions are presented to the visitor, asking them to provide answer either by text or by selecting pre-configured options.
This is an ideal choice for lead generation and responding to commonly asked questions.
Formbots provide a simple and cost effective solution to introduce an automated conversational interface for your website.
Both Artie and Coni can escalate the chat to a real agent at any point.
Keeping things simple, the Chatbot AI engine takes a question from the visitor and provides an answer. These Q&A’s are configured within the engine, and constantly updated as your business, products and services change.
If the AI Chatbot doesn’t have the right answer, it will offer to transfer to an agent. Of course the visitor can request a real agent at any time, who will receive the full transcript of the conversation.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.
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