A complete chatbot solution from Click4Assistance UK live chat software provider.
Chatbot AI system that can handle unlimited number of chats 24/7.

HOW CHATBOT AI WORKS

Keeping things simple, the Chatbot AI engine takes a question from the visitor and provides an answer. These Q&A’s are configured within the engine, and constantly updated as your business, products and services change.

An AI Chatbot engine which can be used by visitors on your website.

If the AI Chatbot doesn’t have the right answer, it will offer to transfer to an agent. Of course the visitor can request a real agent at any time, who will receive the full transcript of the conversation.

Award winning IBM Watson is partnered with Click4Assistance UK live to provide AI-Powered Chatbots

BRAINS BEHIND THE BOT

The Click4Assistance chatbot AI is built using IBM Watson to provide natural language processing.

IBM have dominated AI for over 20 years, beating the world chess champion Garry Kasparov in 1997 and in 2011 Watson competed on the TV quiz show Jeopardy beating the all-time champions. With such pedigree, Click4Assistance are confident in choosing IBM as the engine for their Bot.

WHY USE AN AI CHATBOT

Reduce Costs

  • To serve as gatekeeper, handling routine tasks and increase productivity in contact centres.
  • Automate many tasks usually done by humans
  • Gather required information before escalating to agent

Improve Customer Service

  • Available 24/7, no need for queuing
  • If agents are not available the customer can leave a call-back request with the chatbot
  • Only takes seconds to respond, preventing customer frustration
AI ChatBots are proven to reduce costs and improve customer service
Click4Assistance UK are experts in live chat solutions and multiple communication channel solutions.

TALK TO THE EXPERTS

Click4Assistance are experts in live chat with 15 years’ experience providing various communication tools to a range of UK industries. Our latest chatbot addition seamlessly integrates with our multi-channel communication solution.

Being part of our fully hosted, secure and resilient cutting edge solution the chatbot inherits all the additional functionality and benefits, including:

The AI ChatBot can be used on any mobile or desktop device Fully compatible with all desktop and mobile devices
Provide reactive or proactive assistance by the ChatBot and automatically engage with visitors on your website Allow the chatbot to offer assistance by automatically engaging
GDPR and DPA compliance, include data encrypted in transit and at rest. UK data storage in a leading UK based data-centre
The Click4Assistance Chatbot AI engine integrates with Facebook and other social media platforms. Facebook integration
Live Chat Software Chat Windows are fully customisable and can be configured. 100% customisable chat windows to represent your brand

DEVELOP & NURTURE YOUR BOT

We offer a complete managed service, which can include the following based on your requirements.

  • Consultation to understand your needs and level of involvement
  • Initial Set-up – analysing existing chat data together with any other resources you have (website, marketing documents, videos, FAQs etc)
  • Training – if you wish to maintain and configure the bot yourselves
  • On-going analysis and improvement of chats
Develop your AI Chatbot so it can be used by visitors on your website.
Information regarding Click4Assistance Live Chat software

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NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.