Keeping things simple, the Chatbot AI engine takes a question from the visitor and provides an answer. These Q&A’s are configured within the engine, and constantly updated as your business, products and services change.
If the AI Chatbot doesn’t have the right answer, it will offer to transfer to an agent. Of course the visitor can request a real agent at any time, who will receive the full transcript of the conversation.
Click4Assistance are experts in live chat with 15 years’ experience providing various communication tools to a range of UK industries. Our latest chatbot addition seamlessly integrates with our multi-channel communication solution.
Being part of our fully hosted, secure and resilient cutting edge solution the chatbot inherits all the additional functionality and benefits, including:
|Fully compatible with all desktop and mobile devices|
|Allow the chatbot to offer assistance by automatically engaging|
|UK data storage in a leading UK based data-centre|
|100% customisable chat windows to represent your brand|
We offer a complete managed service, which can include the following based on your requirements.
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