Artie & Coni - The Differences

Natural Language Processing (NLP) understands the meaning of a question when posed different ways.

When a human is ask “what is the cost of ABC?” or “how much is ABC?” NLP knows they are asking for the price of a product and therefore can respond accordingly.

In order to achieve this level of intelligence, a full understanding of your requirements is needed. Following consultation we develop a Bot to understand a variety of questions, asked in multiple ways.

A Formbot collects information in a structured way.

Questions are presented to the visitor, asking them to provide answer either by text or by selecting pre-configured options.

This is an ideal choice for lead generation and responding to commonly asked questions.

Formbots provide a simple and cost effective solution to introduce an automated conversational interface for your website.

• To serve as gatekeeper, handling routine tasks and increase productivity in contact centres.
• Automate many tasks usually done by humans
• Gather required information before escalating to agent

• Available 24/7, no need for queuing
• If agents are not available the customer can leave a call-back request with the chatbot
• Only takes seconds to respond, preventing customer frustration