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Click4Assistance Proud to Offer Live Chat Services That Comply with Stringent UK FSA Regulations
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06 December 2013

Gemma Baker


Click4Assistance Proud to Offer Live Chat Services That Comply with Stringent UK FSA Regulations

Firms in the financial sector struggling to find third party live chat software providers that meet guidelines set out by the governing body FSA are being encouraged to contact Essex-based Click4Assistance.

Click4Assistance has announced that it is one of the only live chat software providers in the UK to be able to offers its services to businesses governed by the Financial Services Authority (and its new regulatory authority, the Financial Conduct Authority [or FCA]).

The company’s practices comply with FCA guidelines stipulating that firms must put stringent controls in place to prevent data loss or theft by their employees or third-party suppliers

“This is something which sets us apart from many of our main competitors and is a feature of our live chat services that is hugely attractive to companies who are concerned about customer data protection and security,” says Gary Martin, founder and managing director at Click4Assistance.

Information Commissioner Richard Thomas outlines in this Data Security report from 2008 the importance of ensuring that access to electronic consumer data is either restricted or adequately managed by third party suppliers. This is a principle that Gary and the team wholeheartedly believe in and the engineers at Click4Assistance have worked hard to ensure that the data shared between their clients and their clients’ customers is not compromised, especially at server level.

“We believe that any firm using a third party live chat software supplier to manage a certain aspect of their business needs to have excellent data security methods in place. For this reason, all of the chats conducted via our software are fully 128 bit SSL encrypted and all data is hosted on our secure servers that are located in the UK’s largest data centre,” he explains.

For more information on the innovative and highly secure live chat software solutions offered by Click4Assistance, please click here.

Helping clients to converse, monitor and engage with their customers, Click4Assistance is the UK’s best live chat software provider, supplying bespoke online communications solutions to businesses of all sizes. The company is always one step ahead of expectations and ensures its partners are armed with the very latest technology, including cutting-edge customisation and web analytics tools, to maximise their ROI from the software they choose to implement. For more information please call 0845 123 5871 to speak to a member of the team directly.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


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Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


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