Share this live chat software article on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
Five Ways Local Authorities Can Integrate Live Chat Into Digital Transformation
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Article
VIEWS
Number of views this blog has had

30 November 2018

Gemma Baker

958

Five Ways Local Authorities Can Integrate Live Chat Into Digital Transformation

In June 2018 Salford City Council won the Digital Council of the Year and the overall Digital Leader accolades at the prestigious DL100 Awards ceremony during Digital Leaders week. The latter award was drawn from the winners of all of the categories. Steven Fry, Head of Customer and Digital Services, Salford City Council, says this makes the city council the “best of the best.”


He says it was an amazing feeling to hear Salford City Council’s name being announced as the winner at the event, describing it as testimony to the hard work the council had put in. He adds: “Our live chat facility featured in the submission as evidence of how we are providing customer services in a way that our residents want.  Our call handlers can respond to 4 enquiries via live chat at any one time compared to just one via the phone.”

Click here to read the full article on  Government & Public Sector Journal

Request Web Chat Demonstration

Our experienced account managers’ share their desktop for a personalised online demonstration, tailored to your organisation’s needs. Suitable for multiple stakeholders, the conference call allows our team to provide help and advice along with full consultation regarding your requirements.

Live chat software provider Click4Assistance supplies online demonstrations to organisations



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.