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More and More Insurance Companies are Implementing Live Chat Software
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22 October 2015

Gemma Baker


More and More Insurance Companies are Implementing Live Chat Software

Due to high competition within the insurance industry, we have seen a huge influx of insurances companies adopting live chat software to remain one step ahead of their competitors, increasing sales and productivity in this extremely competitive market.

Here at Click4assistance, we know that many Financial Institutions have adopted live chat over the years to increase productivity and improve sales.   Recently, we have noticed that more and more Insurance Companies are implementing our product as competition is very high between the Insurance organisations and they are all looking to increase sales and productivity in what is an extremely competitive market. 

Our recent clients include One Call Direct who are part of Commercial Legal, Covea, Angel Underwriting and Denplan.  All of these companies are making great use of the visitor information and file transfer functionality that our live chat software provides.  They are able to quickly differentiate between new and existing customers, they can continue on from historic previous chats that they may have, they even have the ability to send their clients documents and PDFs while they are talking to them.

Denplan use Live Chat Solution





Why Insurance companies are choosing Click4assistance


Click4assistance are a UK based provider, who’s dedicated Account Managers offer fantastic customer service and a fully customisable visitor interface.  Click4assistance really stand out from the rest as we have a wealth of experience working with clients in a wide variety of market sectors, providing a stable, robust and proven live chat solution, regardless of your company’s size or requirements.  We have worked with some of the UK’s biggest and most recognisable names including Harvey’s Furniture, Mazda and the University of Liverpool to name just a few.

Our systems are located within Telecity UK, a company which operates some of the largest and most secure data centres in Europe.  By managing all data here in the UK, it ensures we adhere to FCA regulations.  Data is transmitted using 256bit encryption and stored using the latest secure algorithms.


So what is Live Chat Software?


A live chat service has the potential to change your website visitor’s perception of your business.  Choosing to add live chat to your website will give you a fantastic means for communication with your website visitors like never before.  This leads to increased productivity as it enables operators to:
•    Respond to commonly asked questions using short-cut keys
•    Automatically navigate visitors to any page of your website
•    Understand how visitors arrive on your website, together with the keywords they used
•    Proactively engage with visitors when they require help or advice

Live chat service platforms are proven to generate more leads and sales than other communication methods


Click4assistance can also provide other useful tools such as conversion tracking and analytics tool enabling your Company to:
•    Watch visitors in real-time as they browse your website
•    Engage with visitors by pro-actively offering your assistance and help
•    Allow potential new business leads to leave messages, even when off-line
•    Gather vital feedback using customisable surveys
•    Automatically push promotions and advertising materials
•    Understand web visitors behaviours, by finding out how your website is found

You may think that implementing the live chat software can be expensive and difficult to manage but you will be pleasantly surprised.  We believe that live chat can add real value to your business with its wide range of benefits and functionality including but not limited to:
•    Efficiency
•    Accessibility
•    100% Customisable
•    Pre-Chat Forms
•    File Transfers

A live chat solution is a cost effective channel too, it means your operators can handle more than one chat simultaneously, they can multitask if the visitor goes quiet or takes a long time to respond, it can also save your operators time, the software can send follow up emails during the chat rather than at the end thus saving time and leaving your team to move onto the next enquiry, therefore effecting resource savings within your various departments.

Live Chat Service









We believe no commitment should be made until you experience the benefits of live chat and see the increased productivity for yourself.  For this reason, we offer a 21 day free trial, with no obligation to subscribe.  Once you have decided to subscribe, your commitment is based on a 30 day rolling agreement, with no lengthy contracts or big commitments.

For an informal chat to hear about how Live Chat Software can help improve your productivity, customer service and increase your sales or to arrange a free no obligation demonstration, without the pressure to subscribe, contact the team on Tel: 0845 123 8971 or email us on or start a chat at


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.


Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.


Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.