14 January 2013
Figures Show There’s Never Been a Better Time to use Website Chat Software
2012 was a record breaking year for e-commerce sales in the UK. Stats from Experian Hitwise indicate that Boxing Day 2012 was the busiest ever for online retail in the UK, with consumers spending 14m hours online and making 113m visits to online retail sites.
These figures were up 11% from the previous year, with Christmas Eve and Day also seeing browsing on retail sites increase by 86% and 71% in comparison to 2011
Equally as important, is the news from the Entertainment Retail Association, that digital sales of music, videos and games, passed the £1bn barrier for the first time. These statistics show the increasing popularity of online shopping and browsing, as consumers begin to embrace the simplicity of buying and finding out more information online.
Mobile browsing is a partly responsible for this convenient way of purchasing, with the rise in popularity of tablets and smart phones being reflected in the increase of mobile traffic. A strong end to 2012 paves the way for another successful year for online sales, and shows that there’s no better time to add Live Chat Software to your website.