Products
- Live Chat
  
  Drive sales & support enquiries using web chat.
  
  Fully brandable and configurable chat windows, with a unique dashboard designed with 20+ years of agent feedback. Powerful reporting and operational management for all team sizes.
- Chatbots & AI Agents
  
  Meet Coni & Arti.
  
  Coni
  The conversational chatbot can be built with our easy-to-use chatbot builder.
  
  Arti
  Our latest AI Agent Chatbot, powered by ChatGPT.
- Omni Channel
  A complete omni channel solution, enabling multiple communication channels in a single platform.
  
  WhatsApp
  
  Facebook Messenger
  
  SMS
  
  Video Chat
  
  Click2Call
  
  Meeting Rooms
- Integrations
  
  Integration with CRM systems such as Microsoft Dynamics 365 and Salesforce.
  
  Compatible with all CMS systems with plugins for WordPress, Magento, Joomla and Opencart.
- Visitor Insights
  
  Track conversions, identify hot leads and prospect identification with advanced management information and website analytics.
  
  Proactive engage, co-browsing and screen sharing with website visitors.
Pricing
Customers
Support
- Blogs & Articles
  
  Our blogs and articles provide a wealth of information, keeping you up to date with latest news and trends regarding your industry and the latest developments with webchat, Chatbots and AI technologies.
- Videos
  
  Get started with our easy-to-follow video library and guides, offering step-by-step instructions for beginners and those looking to refine their skills. With clear tutorials and detailed resources, you'll have the tools you need to succeed at your own pace.
- Resources
  
  Access a variety of resources and white papers on topics ranging from live chat solutions to AI. These documents offer expert insights and best practices to help you improve your online communication strategy and enhance customer engagement.
- Security
  
  Data protection is our top priority. Discover how our secure data storage, robust controls, and advanced physical security measures ensure your information is always safe and protected.
- System Status
  
  Current information regarding the status of our systems.
Company
- About us
  
  UK Chat & Chatbot Provider
  
  Over 20 years providing UK companies live chat solutions including Chatbots and AI / ChatGPT powered Chatbots.
- Partnerships
  
  Our partnership programme
  
  Whether you’re a web-developer, marketing agency or contact centre, find out more about our partnership programme.
- Managed Services
  
  Our managed services
  
  Have your chats managed by a chat handling service, overflow or complete 24/7 coverage. Various options are available.
- Vacancies
  
  At Click4Assistance we are always looking for talented individuals that are passionate about delivering new technologies and customer success.
- Contact us
  
  Questions?
  
  Feel free to contact our team by chat, phone or email.

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14 January 2013 Tips for using Online Chat Software | 5702 views

Figures Show There’s Never Been a Better Time to use Website Chat Software

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Related Blogs

05 February 2015

The best live chat software gets you started with Website Analytics

2012 was a record breaking year for e-commerce sales in the UK. Stats from Experian Hitwise indicate that Boxing Day 2012 was the busiest ever for online retail in the UK, with consumers spending 14m hours online and making 113m visits to online retail sites.

These figures were up 11% from the previous year, with Christmas Eve and Day also seeing browsing on retail sites increase by 86% and 71% in comparison to 2011

Equally as important, is the news from the Entertainment Retail Association, that digital sales of music, videos and games, passed the £1bn barrier for the first time. These statistics show the increasing popularity of online shopping and browsing, as consumers begin to embrace the simplicity of buying and finding out more information online.

Mobile browsing is a partly responsible for this convenient way of purchasing, with the rise in popularity of tablets and smart phones being reflected in the increase of mobile traffic. A strong end to 2012 paves the way for another successful year for online sales, and shows that there’s no better time to add Live Chat Software to your website.

Popular Blogs

04 Jun 2026

Code, Curiosity, and Continents: Meet Prajakta Charde, Full Stack Developer at Click4Assistance

Meet Prajakta Charde, Full Stack Developer at Click4Assistance. With 8 years of experience across five industries and a role contributing to Arti, C4A's AI agent, Prajakta brings technical depth, genuine curiosity, and a global perspective to the team.

28 May 2026

How the University of East Anglia Improved Student Communication with Live Chat

As a modern institution with a strong focus on student experience, UEA continually reviews how it communicates and engages with students throughout their journey. This commitment to improving accessibility and responsiveness led the university to review its communication channels and identify new ways to support prospective and current students more effectively.

18 Jun 2026

Can Universities Transform Student Communication with WhatsApp?

Universities face a growing challenge as they need to deliver important information quickly and effectively to prospective students, current students, international applicants, graduates and alumni, while ensuring messages are seen, understood and acted upon. Rather than replacing existing communication methods, WhatsApp Broadcast complements them, helping institutions improve visibility, engagement and responsiveness across the entire student journey.