Our online help chat enables you to increase brand loyalty and helps you retain your customers and clients because you can provide them timely help. Various industry reports have revealed that even if a product or service is wanting, if the business promoting that product or service provides efficient help, customers and clients keep coming back to that business. Online help chat can contribute in this regard to a great extent.
Having online help chat running on your website means you are there in case someone needs you. It doesn't have to be intrusive. Your chat button can sit quietly in the corner at the bottom or at the top with very gentle reminders that in case the visitor needs to talk to someone, you are just round the corner.
You can use our online help chat two ways:
Not at all. In fact, installing online help chat on your website might be the easiest aspect of running a business website because you simply need to embed the needed code somewhere prominently. That's it, literally within minutes you can have a robust business chat service running on your website and you can engage your visitors and turn them into paying customers and clients.
It always helps to know your visitors better. Our inbuilt intelligence tools give you ample amount of information about your visitors before you can initiate chat conversations with them. Real-time identification of exactly who is on your website, for how long he or she has visited particular pages and currently on which page he or she is, gives you a three-dimensional view of the current situation.
In case the person leaves your website our business chat service will even tell you the last page he or she was visiting before leaving your website. This way you know the page that sends most of your visitors away and you can make changes to that page to stop this from happening in future. Or if that page cannot be changed you can set up automatic triggers that will invite visitors to chat when someone is on that page.
Our eyeContact feature allows your visitors to have video chats with you or one of your chat representatives. It is believed that body language accounts for 93% of human communication and when people see you actually talking to them they are more prone to doing business with you. You can build trust by using the video chat feature of our online help chat.
But of course not everybody likes face-to-face conversation. This is why text chat works for the greater number of people. Besides, not everybody has a web cam. This is why our online help chat offers multiple modes of chat conversations.
What if some people don't prefer real-time conversation but still want to use online help chat? They can simply leave a message for you with the contact details and later on you can get in touch with them.
So what are you waiting for? Start using business chat service today, or even better, right now