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University Recruitment Made Easier with Live Chat Box for Website
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06 October 2016

Gemma Baker

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University Recruitment Made Easier with Live Chat Box for Website

Recruitment, Outreach and Marketing

Recruitment works in line with UCAS and participates in a range of events to encourage students from schools and colleges to be aware of what the University can offer.


Outreach runs initiatives for schools and colleges in the local area and looks to improve the relationship with students and Marketing works on having a strong presence online and any supporting documents for the departments to use.

Resourcing can be an issue with tight budgets to adhere to, so even if Universities have a workload for more people, they may not be able to afford to bring on new members of the team. By workload, we mean the increase in enquiries they may receive from new students and upcoming event planning (open days etc)

How Can Click4Assistance Live Chat Help?

Busy organisations such as Universities become flooded with enquiries and may be looking for ways to help. A Live Chat for website tool can help with staff productivity when dealing with incoming queries and can provide more time for enquiry handling. Live Chat also increases student contact as this is a communication channel that students prefer.

Live Chat solution can even give Universities an up to date look with technology, and an advantage over their competitors who don’t have Live Chat implemented.

The Simplicity 

chat box for website is simple to useRepresentatives can easily shift the workload with Live Chat. Using the features such as automatic navigation, routing system and predefined replies, just makes their day a little easier. These features allow staff to direct the visitor to the correct page or department of the University website and answer frequently asked questions, without having to type out their answer over and over.

A chat box for website solution increases FCR (First Contact Resolution) which is properly addressing the customers need the very first time they contact, therefore eliminating the need for the customer to follow up with second contact. Rather than sending an email after chat with further information, the file transfer allows operators to send documents during the chat.

Live Chat isn’t just a customer service tool, and given the information above, why not think about how Live Chat could benefit your organisation. Contact us on 0845 123 5871 or start a chat to receive a free case study instantly!

 



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UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.